- Report: #1069122
Complaint Review: GE Capital Retail Bank - atlanta Georgia
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GE Capital Retail Bank
PO BOX 530912 atlanta, 30353 Georgia, USA
Phone:
8662209432
Web:
https://banking.gecrb.com/
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GE Capital Retail Bank GE CAPITAL RETAIL BANKPO BOX 530912ATLANTA, GA 30353 OUTRAGEOUS FEES AND THE MOST INCOMPETENT CUSTOMER SERVICE atlanta Georgia
Dear Margaret M. Keane, Re: 0001050010000138079 On 12/20/2012, I purchased a 2012 Kawasaki ZX10R at Long Beach Motorsports (3291 Cherry Ave Long Beach, CA 90807) and opened an account with GE CAPITAL RETAIL BANK. Unfortunately, your Retail/Financing Bank’s service was inadequate because they customer service staff are unhelpful, lazy, and/or rude. All but one customer service representative were unhelpful. She informed me that all representatives had knowledge to fax numbers and all appropriate numbers and information. However, 90% of them did not have proper information and proper training. I am disappointed because I am being charged $10.00 service fees to make automated payments over the phone or $15.00 to speak to a “human”. I have been with many banks over the years and have had multiple accounts with Wells Fargo, Farmers Insurance Credit Union, Washington Mutual, and recently Pen Fed Credit Union. All of the following Banks that “finance” vehicles do not charge outrageous fees even close to what you are charging. I work for an insurance company and we charge at most for service fees $5.00. I am currently financing a car through Nissan/Infiniti Finance Corp. and they to only would charge $5.00 if I did not have automatic payments. I do however have automatic withdrawal payments with the above listed companies and NEVER pay REDICOULOUS SERVICE FEES!!! All of the banks listed have ONLINE capabilities to make payments, YOU DO NOT!!! Friday the 19th of July I did make a payment for $250.00 over the automated phone and was never charged $250.00 for the payment and $10.00 service fee to make a payment with an automated system that costs you no money to use other than for the phone line and electricity. You are a multi-billion dollar corporation and you still have prehistoric ways of making payments? Is this how you generate so much money is charging these ridiculous fees? To resolve the problem, I would appreciate it if you refund me my last late fee occurred this month. Enclosed are copies of my bank account information to withdrawal money from my account every month along with a voided check like I have so previously faxed and mailed multiple times, yet I continue to receive unable to enroll you papers. I look forward to your reply and a resolution to my problem and will wait until 08/19/2013 before seeking help from the Board of Governors of the Federal Reserve System, a consumer protection agency, and/or the Better Business Bureau. I will also encourage fellow friends and customers to be more opinionated on the services which you provide them as well.
2 Updates & Rebuttals
coast
Florida,simple fix
#2Consumer Comment
Tue, July 23, 2013
You could mail them a check. Postage and an envelope will cost you only 5% of the $10 you have been paying.
Tyg
Pahrump,Nevada,
good read but...
#3General Comment
Mon, July 22, 2013
But GE is going to do nothing for you. You can make all the demands and posts you wish, but GE is under no obligation to change the way payments are made simply because you have a problem with it. So you cant do online payments, get over it.
Also, yes you are being charged for talking to a live human. There is a very sound reason they do this. You are going to waste a CS persons time and energy just so you can b***h and complain. Im sure EVERY single one of the ppl you talked with was professional and courtious. You however were not im sure. You demand to talk with a live person because the automated system isnt going to put up with your complaints or BS. So you have to pay for the privelige of abusing someone because your not getting your way.
Third, go ahead and contact the BBB. They will be absolutley useless. You can attempt to contact a Lawyer but you wont find any to take your case. Your complaint is you dont like the way you have to pay. Well Im sorry the world doesnt revolve around you. In this case GE has you by the short hairs. They have given you a way to make payments. You disagree. TOO BAD!! You have signed a contract with them. Until you are out of contract you have to play the game by their rules. So go ahead and make more trouble for yourself if you like. The more of a a*s you are to them the more "problems" you will see popping up. Late payments , "Lost" payments. ect.
Best bet, pay them off completly. Otherwise all your doing is showing yourself to be a inflexable, petulant, spoiled child with delusions of your own importance. And to be honest, GE doesnt care about your problem, they just want your money. Which from the sounds of it you will be paying to them a lot.
