John McCauley
Alexandria,#2REBUTTAL Individual responds
Thu, March 31, 2011
Dear Customer,
My name is John McCauley and I am the person that you are referring to in your complaint. If for any reason you felt my behavior was rude, sarcastic, condescending, criticizing, or in any other way unprofessional, I deeply apologize for this.
If for any reason, I feel that there is something that a customer should know to prevent future problems, I do try to explain/train these things to the customer. I do this to give the customer a better understanding about their situation and to prevent future costs. In doing these things, I have found that many of my customers have saved on future repair costs by practicing what they have learned.
However, whether you wanted to learn or just have the computer fixed, I again apologize if you feel my behavior was unprofessional. If you would like, please call our call center at 1-800-905-4335 and please either ask for me or provide them with some details. I take my customers satisfaction very seriously and would appreciate the opportunity to resolve this with you.
Sincerely,
John "JJ" McCauley