- Report: #1168263
Complaint Review: Get a Room - Internet
-
Author Not Confirmed
Why?
Get a Room
Internet, USA
Phone:
469-675-5368
Web:
getaroom.com
Categories:
Business Rating:
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Get a Room Getaroom.com don't do business with. They lie and have no intentions of ever doing business professionally Dallas, tx Internet
I booked a hotel for two nights on August 5, 2014. When I received the confirmation, it stated cancellations before 8/3/14 @10pm are fully refundable. How am I supposed to cancel on 8/3/14 when i didn't book the reservation until 8/5.
Anyhow, I showed up at the hotel at 11pm on August 5th. This hotel was the most disgusting hotel I ever arrived in. The mattresses were soiled, there was hair all in the bathtub, and the sheets were not changed. As a single mother, not famular with the area, I had no chose to stay as it was too late to travel to another hotel with my two small boys. I barely slept worrying about be bed bugs and my boys.
As soon as morning came, I let the front desk know that the hotel was not up to standards. I checked out and called phone number on my reservactions with Getaroom.com. I told them what was going on and they contacted the hotel. I was told they will call me back after speaking to the hotel. They advised me they would not be able to refund me the money unless the hotel refunds them. After not hearing anything back, I then called again and spoke to a rude woman who advised me that the hotel refused to refund me the money. She told me to speak to the hotel directly and send them something in writing (if the hotel agreed to refund the money). I spoke to the hotel who advised me they will only bill me getaroom.com for one night.
In the meantime, I then checked my bank and I was also charged from the hotel directly. Therefore, getaroom.com never was invoiced to begin with. This is the first lie they gave me. The hotel had to credit me for the entire invoice because i never booked with them. When they sent me the credit the charges from get a room.com was also on the invoice. Getaroom.com was only invoiced for one day and I had proof.
I called getaroom.com again and told them the hotel agreed to only bill for one night and that I would like to be refunded for one day because of the hotel's poor unsanitary conditions. The reprentative now told me that it is their policy that they do not refund for early check out if I didn't cancel before August 3, 2014. AGain I did not book the hotel until August 5.
Getaroom.com had no intentions from the begining to refund me any money. I wasted a whole day with phone calls back and forth from the hotel and getaroom.com It was not my fault that I arrived in a hotel (in which they contract with) that was unsanitary.
They are so unprofessional and a repretable company would not do business like this.
Very sad!
April, Chicagoland
