- Report: #1484724
Complaint Review: Get Practice Growth - San Diego California
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Author Confirmed
Why?
Get Practice Growth
5703 Oberlin Dr Suite 209 San Diego, 92121 California, United States
Phone:
(888) 448-8149
Web:
https://www.getpracticegrowth.com/
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Get Practice Growth GPG Skipped Out on the Remaining Balance of a Vendor Bill San Diego California
*REBUTTAL Owner of company: Vendor was paid in full
*REBUTTAL Owner of company: Proof of Paid Invoices
*REBUTTAL Owner of company: Vendor Unresponsive After Reaching Out to Clear This Up
*Author of original report: Response to Rebuttal
*Author of original report: Response to Rebuttal (PT. II, CORRECTION)
I fulfilled a vendor order for GPG and I never received the remaining balance for my work. After I submitted the project, the point of contact (Pete Johnson) completely ghosted me and I haven't heard from him since.
I know that they've been using some of my work on their website, which is the shady part about it.
5 Updates & Rebuttals
J.D.
Georgia,United States
Response to Rebuttal (PT. II, CORRECTION)
#2Author of original report
Tue, September 17, 2019
The point of contact reached on 9/16 (yesterday).
J.D.
Georgia,United States
Response to Rebuttal
#3Author of original report
Tue, September 17, 2019
I submitted the final deliverables of the project on 8/9 (a month ago), and I submitted this Ripoff Report on 9/9 (a week ago). I followed up about five times between the date of submitting the project and the date of submitting this report (via email and via phone). On the day of my final attempt to get in touch (9/4, I believe), I submitted my invoice since I had yet to receive any confirmation of approval at that point. When I failed to receive a response five days after that, and I saw that my work was already being used on their site, I decided to cut my losses and submit this report.
After I submitted the report on 9/9, I received the confirmation of a pending payment shortly after on 9/13 (a few days ago).
The point of contact just reached out to me on yesterday (9/17). In what appears to be an urgent attempt to resolve this conflict, I started getting a slew of text messages towards the latter part of the day (I'm on the East Coast), which can be seen on the screenshots uploaded with the company's rebuttal. Like any human being who has a good work-life balance, I don't answer work calls in the evening. I had intended to get in touch with the point of contact sometime during the following day.
We have since communicated about the issue and the conflict has been resolved.
Pete
San Diego,California,
United States
Vendor Unresponsive After Reaching Out to Clear This Up
#4REBUTTAL Owner of company
Tue, September 17, 2019
I attempted to call, text, and email the Vendor yesterday and today to clear this up. I have received zero feedback from her which is very discouraging.
GPG values our reputation and treats every vendor with the same respect we expect them to give us back.
Report Attachments
Pete
San Diego,California,
United States
Pete
San Diego,California,
United States
Vendor was paid in full
#6REBUTTAL Owner of company
Mon, September 16, 2019
Dear Vendor,
Our records indicate that your balance has been paid in full. I have two paid invoice receipts sitting in front of me and would love to clear this up for you. We take our vendor relationships very seriously and always make sure they're paid on time.
If there are any questions surrounding the payment, please reach out to myself or our billing department directly and we will surely get you taken care of!
We apologize for any breakdown in communication that might have occured. We are all busy professionals and sometimes emails get lost in the abyss that is an inbox.
Hope to chat with you soon so we can get this cleared up!
