Spaoletto v. Glencara
Olean,#2Consumer Comment
Tue, December 24, 2013
I've made a similar purchase, for myself this holiday off of the Glencara Market. 14 ct white Gold covering a sterling silver.
It's a mens Irish Claddaugh Size 11 for less than 50.00 USD purchase and exchange. I charged my Visa Debit card (So i have solid record of the purchase, for returning securities) but my Paypal acct made an Error and sent the package to a previous Address on my file.
No doubt i could probably get the item from the other Address no worries if this is really that big of a deal, but reading consumer reports about this site; i'm more weary of my choices..
I cannot reach anyone with this seller to resolve my shippment issue or returning my cash, but i do feel strongly that this issue can be easily resolved! or i will be reporting this seller to my Financial institute.
Please contact me at your best interests,
(((redacted)))
Signed,
S. P J.r of
Olean, NY 14760
Glencara.com
Galway,#3UPDATE Employee
Sat, May 26, 2012
We are sorry to hear of the negative experiance received by this customer. We try to ensure cases like this are kept to a minimum but unfortunately they can happen. See below our policy statement and response to this particular case.
* We keep a stock of all our items so that they can be shipped within 24 hours
* Items generally take 3-5 days to the US & Canada. We test delivery times throughout the year and over 95% are received within this time frame.
* You can reach us toll free on the phone 1.00pm-9.00pm EST (8am-4pm irish time). Mon-Fri, outside of these hours you can leave a voicemail or send us an e-mail and we will respond within 24 hours.
* We guarantee delivery of all orders, in this instance we re-sent the order at no extra cost to the customer to ensure delivery. The cause of the problem was USPS. The order was placed 24th January and we shipped on the 25th January. We see a small number of orders that get delayed with USPS. In those cases we may re-ship the order to ensure a quicker delivery.
If you have any questions or concerns, we would love to hear from you, please e-mail us at [email protected] or call us toll free on 1866 567 7451 1.00pm-9.00pm EST or you can leave a voicemail if calling outside that time.