Derek
Somers Point,#2UPDATE Employee
Thu, December 08, 2005
Your problem is new news to me. You can simply file the lost package form on our website, and I would be happy to assist you. Infact, it would be quite a simple process. You just need to fax me a copy of your cashed money order, and if your package was lost via the postal service, I will replace it, no questions asked. You just need to inform me of it, so I can assist you :) We ship fedex now, after the postal service lost quite a bit of packages during the 2 hurricanes of last summer. Please contact me direct to help you resolve any issues, at [email protected]. Kind Regards, Derek the customer service manager