- Report: #1360820
Complaint Review: Gloria Morten - Internet
-
Author Confirmed
Why?
Gloria Morten
Internet, USA
Phone:
888-454-9750
Web:
Dermasoft Skin Restore
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Gloria Morten Ordered special inroductory sample dermasoft restore for $4.95. No package receipt in box. Now I'm being charged $89.95 every month. No products are being receive Not listed Internet
On January 20, 2017, I order DermaSoft skin restore &* Purecell eye therapy for $4.95 each. It was a special
introductory.*However, I did not want the eye therapy, it just pop up on the screen without me being able to go back.
So, I decide, I would just give it a try. Never in a million years, did I think this would happen. When I received the
products in separate boxes (I didn't understand why), there were no receipts, packing info, no return slip, no notification,
no refund info, no tele. #, "NOTHING". I did not know that I was going to be charged $89.98 for something
I did not order or received. Now this company has charged me $89.95 four (4) times without even sending out the products,
or notifying me abt the products. I just decided to check my credit card and there were 4 charges for the $89.95
for products I didn't want & have not received. I was shocked! They are charging me for products without my approval..
Wow, what a RIPOFF!! I am retired and donot have 89.95 to give away. (The sample did not work anyway). BEWARE!!
1 Updates & Rebuttals
Try DermaSoft
Santa Ana,California,
USA
Response for Gloria
#2UPDATE Employee
Mon, March 20, 2017
Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes
We feel for your concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 454-9750 or admin@trydermasoft.com
Sincerely,
Dermasoft Team
