- Report: #1428797
Complaint Review: Glow Eternal Eye Serum - Garden Grove California
Reported By:
tiffany -
sugar land, Texas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Glow Eternal Eye Serum
12913 Harbor Blvd. #Q3 #331 Garden Grove, 77478 California, United States
Phone:
877-785-3058
Web:
N/A
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Business Rating:
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Glow Eternal Eye Serum Charged my credit card $94.90 without my permission or knowledge Garden Grove California
I received the following email: from: Amazon Bonus <[email protected]>
date: Sun, Dec 3, 2017 at 1:49 PM
subject: Merry Christmas Rewards worth 5O Dollar for you WDM
mailed-by: covar-samp.bankist.net
hurry up! Congratulations Amazon Customer [email protected]
"Get your Amazon Prime Reward".
Later found this to be a spam email!
I clicked on the link and was forwarded to select from several items, in which I chose "Glow Eternal Eye Serum". This selection was listed as a "reward" for being an Amazon Prime customer and the product was my prize, and I would only be charged $4.95 shipping and handling fee. I do not usually click on these Awards or Prizes. However, since I am an Amazon Prime customer, I felt this was a legitimate prize.
I received my order confirmation January 1st, 2018, via email and I also received the product later. To my surprise on February 9, 2018, my card was charged $94.90! I immediately called the customer service number, 877-769-9540, And spoke to Ali. she stated that I accepted the terms and conditions and the $94.90 was for the skin product. This is not what was stated on anything that I read when I selected this untrue and misleading "reward".
I called back and spoke with Alexis, a male and he stated he was a supervisor. I expressed my displeasure and he stated that he would cancel my "subscriptions" and refund 35% of the $94.90. I did not accept the 35%, so he offered 75%, then he finally offered a full refund. He also stated he would confirm all of this via email. I have not received the email or refund, but I am allowing up to 7 business days.
My Complaint:
- This company has committed civil and criminal fraud.
- This purchase DID NOT indicate that I was selecting any subscription, or a fee of $94.90 would be charged later.
- This company deliberately gave false or misleading information in order to steal money charge my credit card.
- This company is involved with a blatant scam and trickery sales practices that are unethical.
Scams like this are especially harmful for low income families. This financial loss was devastating to me and my four children.
