• Report:  #588

Complaint Review: Go Go Worldwide Vacations - New York New York

Reported By:

Go Go Worldwide Vacations
152 West 36th Street New York, 10018 New York, U.S.A.
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I booked a vacation with my travel agent on 5/15/99. My destination was Punta Cana Dominican Republic. The dates that I would be traveling 7/10/99 to 7/17/99.The travel agent booked the package with GoGo tours travel company.

The price 1006.00. I picked up the itinerary on 7/6/99 from the agent's office. On saturday 7/10/99 I arrived at JFK airport at 5:30am to check in only to discover that my flight had left the day before! I immediately contacted my travel agent at her office to find out why the dates had been changed, and further more why I had not been notified. She confirmed the original

dates 7/10/99 to 7/16/99 and told me that Go Go tours must have made a very big mistake. Nevertheless I had to return to my apartment and wait until the matter could be resolved between my travel agent and GoGo tours. Each one blaming the other,yet no one offering a solution.

Finally I had to call a different airline and pay an additional 459.20 for a one way ticket to Punta Cana. I reached my destination on sunday 7/11/99 but I had to return with GoGo tours on friday 7/16/99. Ultimately I lost two days of vacation that I paid for and had to spend 459.20 in addition to 1006.00. Is this fair?

Who is liable? My travel agent or the tour company? or perhaps both.

1 Updates & Rebuttals


This Could Have Easily Been Avoided

#2Consumer Suggestion

Fri, September 26, 2003

Being an Account Executive within the travel industry for the past 4 years, I have had the opportunity to hear numerous accounts of incidents such as yours occuring. Actually, all parties may be at fault, however, you could have easily avoided this had you confirmed your flight and itinerary. Your travel agent should have advised you of this, and knowing GOGO Worldwide Vacations, I know that this information is printed directly on your itinerary slip. A good rule of thumb is to always trust yourself, and take the time to verify your itinerary with the supplier (ailine/cruiseline/hotel)directly.

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