• Report:  #1061

Complaint Review: Golden Fowler Home Furnishings - Traverse City Michigan

Reported By:
- Traverse City, MI,

Golden Fowler Home Furnishings
1137 South Garfield Traverse City, 49686 Michigan, U.S.A.
Tell us has your experience with this business or person been good? What's this?
On December 28, 1999 I was quoted a price of $1150 for a 3 piece wall unit by Nancy at Golden Fowler Home Furnishings on Garfield Road in Traverse City, Michigan. Wanted overnight to think about it, verified information that evening and told her I would be in the next day to purchase it. When I went in on December 29, 1999, she acted like she didn't know what I was talking about when I mentioned the agreed upon price, wanted to know if I had it in writing then proceeded to play with her calculator coming up with a new price. She concluded that she had added wrong, and the price would be $350 more. Nothing she could do about it, I could either pay the larger price or find something else. I felt that she should have honored the quoted price, but of course she didn't. This was a major purchase for me and I had spent countless hours researching manufacturers, furniture construction, etc to find the piece that was good quality for my money. I really felt that this was a fair deal, it was not a case of too good to be true. She was very unapologetic, and seemed to have no time for me once she realized I couldn't afford $1500 for the piece.

I have to wonder if this was a scam to get me excited about this piece and hope I would pay the additional money since I was sold on this piece. We had discussed the price several times, plus I had mentioned that my budget was $1100 but the extra $50 was workable. The fact that she immediately questioned the quoted price when I am ready to buy leads me to believe she knew what she was doing.

I don't expect any resolution to this other then I appreciate the chance to vent about this and warn others that Golden Fowler may be playing games on quoted prices -- GET IT IN WRITING.

1 Updates & Rebuttals

Golden-Fowler Home Furnishings

Traverse City,
United States of America
Golden Fowler is Honest Family Business

#2REBUTTAL Owner of company

Tue, February 07, 2012

In response to complaint # 1061, please know that we are a responsible family business open since April 1960. We never attempt to trick our customers and this 1999 complaint is the only one I know about.

Whether this person was mistaken or not is somewhat irrelevant now, as so much time has elapsed. If this person would have called me (at the time I was the store manager) I would have definitely honored the pricing as we always do. This decade-old misunderstanding is the only remark of its kind on any review of our store that I know about.

Please feel free to investigate our honest standing in our community of nearly 52 years.

Thank you.

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