- Report: #1178193
Complaint Review: Goodwill Auction - Santa Ana California
Reported By:
TruthTeller -
Albuquerque , New Mexico,
Submitted:
Updated:
-
Author Confirmed
Why?
Goodwill Auction
410 N. Fairview Street Santa Ana, 92703 California, USA
Phone:
714-547-6308
Web:
shopgoodwill.com
Categories:
Business Rating:
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Goodwill Auction shopgoodwill.com Goodwill Headquarters Orange County Goodwill Auction Fraud Sending Bidders To Ban List Before Close of Auction Santa Ana California
Goodwill's auction site is doing something fraudulent in the bidding process that they refuse to explain. Goodwill's auction is done by proxy bidding, which means you enter the highest price you are willing to pay for an item, and then minimum bid increments are taken out from your maximum bid if you are outbid, until your maximum bid is reached and you are outbid. I placed a legitimate $400 bid for an item to ensure I would not be outbid. $400 was the actual resale value of the item, if it was actually of quality used condition. My bid was accepted by Goodwill and the item's price was then set at $52. I did this the day before the auction closed. The day of the auction, Goodwill banned my account from placing bids, and locked me out of the other autions I was participating in. Goodwill retracted my bid and closed my account. When I inquired as to why this happened, I was told I could only have one account. I only had one account, and I question Goodwill about the accusation, for which I received no reply. So essentially, if you place a bid for an item that has a high resale value, someone at Goodwill will report you for abuse, so that a lower bidder, possibly an employee, can come in and take the item at a lower price. Interestingly enough, I had placed a $700 bid on another item, but for some reason, that bid is stil in effect, as other bidders try to outbid my "willing to pay price", yet Goodwill has not retracted this bid, even though they closed my account, banned me for abuse and accused me of multiple auction accounts with no basis. Goodwill is happy to keep my $700 bid on the other item in order to inflate their profits. Goodwill will manipulate a bid to a low bidder or to a higher price if it is in their interest to do so. Technically, both of my bids should have been retracted, if I was truly an abuser, yet Goodwill want to ensure that the $700 bid is not canceled, so that someone will come along and outbid me and pay Goodwill a nice auction price! Goodwill's auction is shady, and so is their customer service if you have an issue. Goodwill could have said that it was s technical error that made me lose the auction and account privlages, but instead they outright accused me of fraud when I had done nothing wrong. I did not have multiple accounts. The likely truth is that someone running the Goodwill auction on the technical side is doing side deals to help themselves, friends, family or other resellers to gain high value items from the auction at the lowest prices. The items are probably then resold on Ebay, Amazon, craiglist or wherever. There is fraud, and it is a shame that this can happen in a company that has such a good mission to help others. Goodwill seriously needs to correct this issue.
