Ray-N-Reno
Sun Valley,#2Consumer Comment
Tue, November 13, 2012
I am writing to add to the warnings that consumers may care to heed concerning GPM and other companies who use similar practices in doing business on the Internet. A standing rule of thumb when dealing with any firm on the Internet, outside of insurance of secure transaction, is if the consumer must give billing information before viewing items to be purchased Do Not Proceed!
GPM will bill your credit/debit card whether or not you care to complete the transaction, charges will not reflect offers presented, and recourse is difficult to pursue. As is the case when doing business in general, and especially in the environment of cyberspace, the rule of Buyer Beware definitely applies. I personally refuse to purchase anything online without a multitude of customer praise for transactions with a particular firm and have heard and experienced nothing but bad with GPM.
TomZapp
Wilmington,#3REBUTTAL Individual responds
Wed, January 13, 2010
I am a consumer and do buy things online a lot more then in the stores. I know that sometimes when I am clicking through the sites I click to fast and agree to something that I did not want. Today I went into my checking account and saw a charge from the same company. I called the number, gave them my home number and there was my order. If you do not know what a charge is call the company first. Then call your card company if you do not see a credit issued within 7 to 10 business days.
The thing i saw a lot when I worked at a bank as a sr rep, was consumers do not take responsibility for their errors. If you call a company during business hours most likely you WILL get a human on the phone.
In this case the company is a general shipping co and ships many things out as they are a HUB.
I am looking forward to getting my perfect brownie set soon.
Cheers
Tom Zapp, Wilmington, Delaware USA