- Report: #61211
Complaint Review: GPS - Brantford Connecticut
-
Author Not Confirmed
Why?
GPS
Six Summit Place, Suite 8 Brantford, 86137 Connecticut, U.S.A.
Phone:
877-371-2111
Web:
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GPS Office Supply SCAM - Cash Register / Credit Card Machine Supplies ripoff Warning business owners so they can instruct their employees not to fall for this telephone "office supply" Scam. Brantford Connecticut
*Author of original report: same items could be purchased for $31.85. That's a $288.16 diffrence
*Author of original report: also known as Global Paper Supplies
*Consumer Suggestion: Legitimate Office supply companies rarely solicit repeat business.
*Consumer Suggestion: Legitimate Office supply companies rarely solicit repeat business.
*Consumer Suggestion: Legitimate Office supply companies rarely solicit repeat business.
*Consumer Suggestion: Legitimate Office supply companies rarely solicit repeat business.
I am writing this report to warn business owners so they can instruct their employees not to fall for this telephone "office supply" Scam.
On 4/9/03, a representative from this company called our restaurant during rush dinner hour and told the cook who answered that it was probably time to place an order as we had not purchased any supplies for our credit card machine in quite a while. Our employee was busy and assumed it was a legitimate call because it was indicated we had done business with this company in the past. He checked and found our stock was low, so told the representative to send the paper rolls for the machine.
A few days later we received a box with 12 standard 2-ply register rolls, four ink ribbins, and three "Cleaning Cards" (which were basically Wet Wipes). There was no bill enclosed.
On 4/27/03, we received an invoice from this company in the amount of $320.01, which broke down to $14.50 PER ROLL for the paper rolls; $24.14 PER INK RIBBON; $9.98 for EACH INDIVIDUAL Wet One; and $19.50 for shipping.
In addition to the outrageous price, the invoice was dated 4/9/03 with a note at the bottom reading: No returns accepted without authorization after 7 days of shipping. However, the invoices was mailed out to us at least 14 days AFTER shipping the merchandise, most likely to ensure there was no way we could return it without a hassle.
We immediately returned everything via FedEx so that we would be able to have proof that we returned it and thought that would be the end of it.
Yesterday (6/18/03), my husband received a phone call from a woman at this company demanding payment of the invoice. When he told her we had returned the merchandise weeks ago, she denied having received it. I traced the FedEx shipping information and found that the package we sent on 4/28/03 was received and signed for by someone at their company (RConstatine) on 5/1/03. I sent a copy of the FedEx tracking information to them and asked that they not contact us again.
Margaret
Dunedin, Florida
U.S.A.
On 4/9/03, a representative from this company called our restaurant during rush dinner hour and told the cook who answered that it was probably time to place an order as we had not purchased any supplies for our credit card machine in quite a while. Our employee was busy and assumed it was a legitimate call because it was indicated we had done business with this company in the past. He checked and found our stock was low, so told the representative to send the paper rolls for the machine.
A few days later we received a box with 12 standard 2-ply register rolls, four ink ribbins, and three "Cleaning Cards" (which were basically Wet Wipes). There was no bill enclosed.
On 4/27/03, we received an invoice from this company in the amount of $320.01, which broke down to $14.50 PER ROLL for the paper rolls; $24.14 PER INK RIBBON; $9.98 for EACH INDIVIDUAL Wet One; and $19.50 for shipping.
In addition to the outrageous price, the invoice was dated 4/9/03 with a note at the bottom reading: No returns accepted without authorization after 7 days of shipping. However, the invoices was mailed out to us at least 14 days AFTER shipping the merchandise, most likely to ensure there was no way we could return it without a hassle.
We immediately returned everything via FedEx so that we would be able to have proof that we returned it and thought that would be the end of it.
Yesterday (6/18/03), my husband received a phone call from a woman at this company demanding payment of the invoice. When he told her we had returned the merchandise weeks ago, she denied having received it. I traced the FedEx shipping information and found that the package we sent on 4/28/03 was received and signed for by someone at their company (RConstatine) on 5/1/03. I sent a copy of the FedEx tracking information to them and asked that they not contact us again.
Margaret
Dunedin, Florida
U.S.A.
6 Updates & Rebuttals
Johanna
Chandler,Arizona,
U.S.A.
Legitimate Office supply companies rarely solicit repeat business.
#2Consumer Suggestion
Fri, June 20, 2003
Some advice for other business owners to avoid getting sucked into a similar scam... Some of these so called 'office supply' companies also have reps call you and say they're from the 'copy machine company' (not actually giving a company name) and they need the serial numbers from your copy machine. (that way it sounds more legit; or maybe they have a list of numbers that belong to certain brands in order to give the illusion that they actually are from your copy machine company) They're only attempting to send you overpriced paper for your copier in the same manner Margaret described above. I'd definitely siggest not giving these rip-off artists ANY info or better yet, just hang up on them.
Johanna
Chandler,Arizona,
U.S.A.
Legitimate Office supply companies rarely solicit repeat business.
#3Consumer Suggestion
Fri, June 20, 2003
Some advice for other business owners to avoid getting sucked into a similar scam... Some of these so called 'office supply' companies also have reps call you and say they're from the 'copy machine company' (not actually giving a company name) and they need the serial numbers from your copy machine. (that way it sounds more legit; or maybe they have a list of numbers that belong to certain brands in order to give the illusion that they actually are from your copy machine company) They're only attempting to send you overpriced paper for your copier in the same manner Margaret described above. I'd definitely siggest not giving these rip-off artists ANY info or better yet, just hang up on them.
Johanna
Chandler,Arizona,
U.S.A.
Legitimate Office supply companies rarely solicit repeat business.
#4Consumer Suggestion
Fri, June 20, 2003
Some advice for other business owners to avoid getting sucked into a similar scam... Some of these so called 'office supply' companies also have reps call you and say they're from the 'copy machine company' (not actually giving a company name) and they need the serial numbers from your copy machine. (that way it sounds more legit; or maybe they have a list of numbers that belong to certain brands in order to give the illusion that they actually are from your copy machine company) They're only attempting to send you overpriced paper for your copier in the same manner Margaret described above. I'd definitely siggest not giving these rip-off artists ANY info or better yet, just hang up on them.
Johanna
Chandler,Arizona,
U.S.A.
Legitimate Office supply companies rarely solicit repeat business.
#5Consumer Suggestion
Fri, June 20, 2003
Some advice for other business owners to avoid getting sucked into a similar scam... Some of these so called 'office supply' companies also have reps call you and say they're from the 'copy machine company' (not actually giving a company name) and they need the serial numbers from your copy machine. (that way it sounds more legit; or maybe they have a list of numbers that belong to certain brands in order to give the illusion that they actually are from your copy machine company) They're only attempting to send you overpriced paper for your copier in the same manner Margaret described above. I'd definitely siggest not giving these rip-off artists ANY info or better yet, just hang up on them.
Margaret
Dunedin,Florida,
U.S.A.
also known as Global Paper Supplies
#6Author of original report
Thu, June 19, 2003
Update to my original report: I have just found through the Better Business Bureau that this company is also known as Global Paper Supplies. It's possible they have an office in Eldorado, Arizona as well.
Margaret
Dunedin,Florida,
U.S.A.
same items could be purchased for $31.85. That's a $288.16 diffrence
#7Author of original report
Thu, June 19, 2003
Update to my original GPS report: I compared the $320.01 price of the supplies we received from GPS with a local national office supply store and found the same items could be purchased for $31.85. That's a $288.16 diffrence - not bad if you can get away with it.
