- Report: #276191
Complaint Review: Grand Central Apartments - Jesse Grinberg Owner - Somerville Massachusetts
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Grand Central Apartments - Jesse Grinberg Owner
403 Highland Ave, Ste 206, Somerville, 02144 Massachusetts, U.S.A.
Phone:
617-623-5700
Web:
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Grand Central Apartments - Jesse Grinberg Owner False, exaggerated sales pitch to CON you, They CANNOT PROVIDE what they claim to sell then REFUSE TO REFUND YOU Somerville Massachusetts
I was misled by a fraudelent add they placed on Apartments.com. 1 and 2 bedroom apartments up to $900.00, fire place, garage, pet friendly. 101 Federal Street. It was just to hook me. When I called, the salesperson promised he would be able to rent my existing apartment and find me what I was looking for in the area I wanted to live. He was selling what the Apartments.com add claimed. I specified several times what my criteria was, and several times he reassured me.
So I purchased their Gold Option without being able to read their terms and agreement because their site was not functioning properly. I put in my search criteria and it produced ZERO hits. This salesperson lost interest with me and put me on with what sounded like the owner. The owner than berrated me for not being realistic, expanded my search criteria on his end, and produced hits in areas I do not want to live. He told me he would assign a customer service rep to help me. A customer rep never contacted me and over 3 weeks later after my credit card company is disputing them, I am being spammed by listings in areas I would never consider living.
Within hours on the same day of purchase, I called back to cancel this service and ask for a refund. The owner answered the phone and told me his customer service had gone home to call back the next day. This is a game they play, always telling you to call back. I called back three times the next day. They still refused: you agreed to our terms, give us a chance, we are not a Craigs list, we rent apartments, you accessed our information, how do we know you are not trying to rip us off, show us your present lease, you need to be realistic, we can have you in a place in 2 hours...
I DO NOT want their services and I want my money back. Customers have a right to return or change their mind if they have not damaged or used the service or merchandise. They LIED about their services. They cannot meet my needs, they cannot produce results for my search criteria, they cannot rent my present apartment, they misled me. I cannot rent my present apartment and will be here for the duration. I will then be trying to buy a place this summer. I have no use for this service.
I had a short window of where I needed to make the move and they could not provide what they promised. They never sent any emails to me until they heard from my credit card company disputing this charge for their service, and now I am being spammed - over 3 weeks later - by their email listings in areas I would never consider moving too.
They have POOR CUSTOMER SERVICE and they TRAP PEOPLE THROUGH FRAUDULENT SALES PRACTICES.
I refuse to do business with them and I WANT MY MONEY BACK.
NOTE: They have recently moved they business from 101 Federal Street, Ste 1900, Boston MA 02110 to 403 Highland Ave, Ste 206, Somerville, MA 02144 617-623-5700
Angry
Chestnut Hill, Massachusetts
U.S.A.
So I purchased their Gold Option without being able to read their terms and agreement because their site was not functioning properly. I put in my search criteria and it produced ZERO hits. This salesperson lost interest with me and put me on with what sounded like the owner. The owner than berrated me for not being realistic, expanded my search criteria on his end, and produced hits in areas I do not want to live. He told me he would assign a customer service rep to help me. A customer rep never contacted me and over 3 weeks later after my credit card company is disputing them, I am being spammed by listings in areas I would never consider living.
Within hours on the same day of purchase, I called back to cancel this service and ask for a refund. The owner answered the phone and told me his customer service had gone home to call back the next day. This is a game they play, always telling you to call back. I called back three times the next day. They still refused: you agreed to our terms, give us a chance, we are not a Craigs list, we rent apartments, you accessed our information, how do we know you are not trying to rip us off, show us your present lease, you need to be realistic, we can have you in a place in 2 hours...
I DO NOT want their services and I want my money back. Customers have a right to return or change their mind if they have not damaged or used the service or merchandise. They LIED about their services. They cannot meet my needs, they cannot produce results for my search criteria, they cannot rent my present apartment, they misled me. I cannot rent my present apartment and will be here for the duration. I will then be trying to buy a place this summer. I have no use for this service.
I had a short window of where I needed to make the move and they could not provide what they promised. They never sent any emails to me until they heard from my credit card company disputing this charge for their service, and now I am being spammed - over 3 weeks later - by their email listings in areas I would never consider moving too.
They have POOR CUSTOMER SERVICE and they TRAP PEOPLE THROUGH FRAUDULENT SALES PRACTICES.
I refuse to do business with them and I WANT MY MONEY BACK.
NOTE: They have recently moved they business from 101 Federal Street, Ste 1900, Boston MA 02110 to 403 Highland Ave, Ste 206, Somerville, MA 02144 617-623-5700
Angry
Chestnut Hill, Massachusetts
U.S.A.
1 Updates & Rebuttals
Angry
Chestnut Hill,Massachusetts,
U.S.A.
Grandcentralapartments.com - I NEVER SAID I WOULD NOT REFUND YOU
#2Author of original report
Thu, September 27, 2007
Upon talking with the owner, Jesse Grinberg for Grand Central Apartments, he states he has never denied a refund to customers who have found, such as in my case, that the service is not for me. Many things were offered which he claims they CAN PROVIDE. However, my opportunity for movers to move me has expired and I cannot rerent my apartment or find an apartment in the area that I want to live and afford. Customer service is not to argue with the customer and to think they are trying to pull something over on your business. I decided the service cannot meet my needs within a reasonable period of time and ended up NOT MOVING, therefore, no need for this service. It is reasonable to expect my money back. As good customer service, Jesse Grinberg will refund me my money. He believes in his business, and I too think that it would work very well for people especially who are coming into this area and need contact people to help them locate a good place to live. I am expecting a REFUND IN THE MAIL this week.
