Nick Ramos
Las Vegas,#2UPDATE Employee
Fri, June 20, 2008
I would like to apologize to Tracy about the inconvenience while placing an order for our materials. I have talked to Customer Service, im not there on every phone call so I do my best to make sure that each and everyone of our customers are treat with the up most care. We do send out a confirmation email following your order which has your user name and password on it however there is a possibility it got shuffled to your bulk mail. It could also be that the email you typed in while signing up was incorrect. We do keep a log of each phone call. If you have any further concerns you can contact me by email at [email protected] Below explains the reason for the charge: You may have noted that before clicking the "Submit Order" button on the home page of the Grant Research Guide, directly below that big red box is a paragraph stating, "By submitting this form I am ordering the Grant Resource Information and trial membership. After the seven day trial I will be charged $49.50 a month thereafter if I do not cancel. I have read and agree to the PRIVACY POLICY and Terms & Conditions. Cancel any time by calling 1-800-235-1364." Information about the trial membership can be found on either our Terms and Conditions, located at http://www.grantresearchguide.com/terms.php or on the payment page, where you are asked to enter your payment method and information. There it states: "A free seven (7) day subscription in the Grant Research Guide Resource Center is included with each free CD that is shipped. If you choose to cancel your subscription to the Grant Resource Center anytime within the first seven (7) days of sign-up you can do so without charge. If you decide to keep your membership in the Grant Resource Center, a charge of $49.50 will be automatically billed to your credit card each month for continued subscription access. Please see the Terms and Conditions for additional details." I will take care of this and again apologize for the misunderstanding. With Regards, Grant Instructor LLC