- Report: #805145
Complaint Review: Green Dot Financial - Internet
Reported By:
j-fiZZLE -
COLORADO SPRINGS, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Green Dot Financial
Internet, United States of America
Phone:
1-866-795-7597
Web:
http://www.greendot.com
Categories:
Business Rating:
(0)
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Green Dot Financial Synovus Bank Deceptive practices, Refusing to refund moneys Internet
I purchased a Green dot card because it stated that it was valid for international purchases and immediate availablity of funds, However when i contacted them to notify them that it was to be used internationally, i was told that I would have to wait for 1.5 weeks to get my other card to do that (Missing my christmas deadline) and told them i wanted a refund. Supervisor told me that one would be sent the next day (12/5/11). Called morning of 12/5/11 to check status of refund and was not able to get to a customer service agent. after calling 1800-473-3636 i got to a person and a supervisor. supervisor told me it was n7 days untill my check would be cut and mailed to me. After 45 minutes of arguing was transferred to another person who after 20 minutes agreed to get me my return. well see if it actually shows. Noone tells you a name when they answer so it kinda hard to go after certian people. DO NOT DO BUSINESS WITH THESE PEOPLE!!! There are better and other sevices to use!
1 Updates & Rebuttals
Green Dot Corporation
Monrovia,California,
USA
Green Dot Corporation Response
#2UPDATE Employee
Tue, December 06, 2011
Thank you for bringing this to our attention. The temporary card you purchased can be used immediately for online, over the phone or in store purchases just like a credit card. Temporary cards do have the restriction that they can only be used for merchants based in the United States, including online merchants. The temporary card packaging clearly states it can only be used in the USA and cannot be used for cash advances. Once you receive your personalized card, you can use it anywhere Visa or MasterCards are accepted and you have the option to set a PIN for your card. A refund in the form of a check for the full amount, will be processed at a customer's request and should be expected within 10 business days of the request.
