Complaint Review: GREEN TEA PURITY - Internet

On August 13th, 2009, my wife and I ordered a free sample of green tea purity. It was indicated that there would be a charge of $5.95(USD) to our credit card under the name of ULTIMATEHEALTH 678-967-4369. We received a confirmation e-mail conforming our order and stating the exact same thing, there was no indication anywhere that we were agreeing to a monthly subscription on either the order page or the confirmation e-mail. On August 14th, 2009 a charge appeared on our credit card in the amount of $5.95(USD) as we expected, what happened next, we did not expect.

On August 29th, 2009 appeared another charge from JRV-SUPPLEMENTS 5742074398 in the amount of $79.95(USD).

On September 13th, 2009 appeared another charge, this time from ULTRA-TABLETS 5752672586 in the amount of $99.90(USD).

On September 26th, 2009 there was 2 more charges, this time it was from PERFECTHEALTHSUP 3033253521 in the of $95.63(USD), and the other charge was from JRV-SUPPLEMENTS 5742074398 again in the amount of $4.27(USD). Note that these two amounts total $99.90(USD) the same as ULTRA-TABLETS 5752672586 charge on September 13th, 2009.

After the second charge on August 29th, 2009 we tried contacting the company to find out who they were and why they charged are credit card, we left messages and our calls were not returned. We tried to e-mail them with no response. We did not notice the charge on September 13th, 2009 until the September 26th charges appeared. At that point we contact our banking institution to inform them that we did not authorize these charges. They were helpful and gave us phone numbers for each company and asked us to contact them to resolve the issue and request a refund, should we not be able to resolve the issue we were asked to call our banking institution back and they would help us. The phone numbers the bank gave us matched the numbers that appeared on the credit card statement, which we already knew was useless.

So, again, we called all the phone numbers and received the same recorded message for all of them and none of them stated the company name and that they would return our call, this never happened. We waited about a week and tried one more time, again leaving our name, phone number and a detailed message as to why we were calling and once again we had no response from them.

Now, it is October 15, 2009, we called our banking institution once again and they suggested that we track all e-mails and not to bother calling anymore because that cannot be proven. We needed a paper trail to prove that it was fraudulent.

Now I am researching these company names, websites and e-mail addresses involved in this and was I suprised to learn a few things.

First, the original website we ordered the Green Tea Purity sample from is no longer online (at the time of writing this report). www.greentea-purity.com

Second, the e-mail address they sent the confirmation from did not match the domain name that the purchase originated from. [email protected] and;

Third, both domains (the original website and the e-mail address domain) are protected and the owners identity is protected, including the fact that the e-mail address domain is now expired as of the end of September (at the time of writing this report).

Our bank tells us they can keep charging until we get them to stop or we can prove it is fraudulent. I am hoping that the website not existing as well as the expired domain will help prove that, though I am douting it.

To date we have been charged $285.70(USD) and received two bottles of pills, the first was a Colon Pro Cleanse which we did not order (30 capsules) and the second was the Green Tea Purity which we did order (30 capsules). That works out to about $4.76(USD) per capsule. Awfully expensive for a sample order that was supposed to cost $5.95(USD).

Included below is the original e-mail and the whois reports for both domains (original website and confirmation e-mail domain). I personally think that if you have a reputable company and good customer service you would have public information, you would return phone calls, and you would definately explain any extra charges or monthly subscriptions as well as confirming that information in the first e-mail received from the company.

**************************************************************** WHOIS information for greentea-purity.com :

[Querying whois.internic.net] [Redirected to whois.enom.com] [Querying whois.enom.com] [whois.enom.com] =-=-=-= Visit AboutUs.org for more information about greentea-purity.com

Registration Service Provided By: NameCheap.com Contact: [email protected] Visit: http://www.namecheap.com/

Domain name: greentea-purity.com

Registrant Contact: WhoisGuard WhoisGuard Protected () Fax: 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US

Administrative Contact: WhoisGuard WhoisGuard Protected( [email protected] ) +1.6613102107 Fax: +1.6613102107 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US

Technical Contact: WhoisGuard WhoisGuard Protected ( [email protected] ) +1.6613102107 Fax: +1.6613102107 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US

Status: Locked Name

Servers: ns1.klondikedns.com ns2.klondikedns.com

Creation date: 29 Jan 2009 20:23:47 Expiration date: 29 Jan 2010 20:23:47

**************************************************************** WHOIS information for supportwebsales.com :

[Querying whois.internic.net] [Redirected to whois.enom.com] [Querying whois.enom.com] [whois.enom.com] =-=-=-= Visit AboutUs.org for more information about supportwebsales.com

Registration Service Provided By: NameCheap.com Contact: [email protected] Visit: http://www.namecheap.com/

Domain name: supportwebsales.com

Registrant Contact: WhoisGuard WhoisGuard Protected ()

Fax: 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US

Administrative Contact: WhoisGuard WhoisGuard Protected ( [email protected] ) +1.6613102107 Fax: +1.6613102107 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US

Technical Contact: WhoisGuard WhoisGuard Protected ( [email protected] ) +1.6613102107 Fax: +1.6613102107 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US

Status: Locked Name

Servers: NS1.AFRAID.ORG NS2.AFRAID.ORG NS3.AFRAID.ORG NS4.AFRAID.ORG

Creation date: 28 Sep 2007 15:12:00 Expiration date: 28 Sep 2010 15:12:00

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 Dear (Taken out for privacy),

Thank you for shopping with us at Green Tea Purity.

We have successfully received your order. (Order reference number: XXXXXXXX)

We hope you enjoy the items that you have purchased.

We deeply appreciate your business and hope to hear from you soon.

Billed To: Address: (Taken out for privacy) Zip Code: (Taken out for privacy)

Shipped To: Address: (Taken out for privacy) Zip Code: (Taken out for privacy)

Total Charges (Discount Included): $5.95 The descriptor that will appear on your credit card is ULTIMATEHEALTH 678-967-4369 If you have any questions regarding your order, Please do not hesitate to email us at [email protected] .

Also, don't forget to bookmark our site: http://www.greentea-purity.com/

Best regards, Customer Care Green Tea Purity. EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days. If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here. Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. And good luck Let us know how you do! ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com Rip-off Report PO Box 310, Tempe, Arizona 85280