Darlene
Huntington,#2Author of original report
Fri, December 18, 2009
No one offered me a 50% - I still have the emails (too bad I didn't record the conversations: See...
Hello Darlene, Please do not return the table to us. That is the table you ordered, we cannot except it back. You may purchase the table you wanted at a discounted price. We are willing to discount that table $200 and give you $50 off of the shipping. That would bring your total for the new table including shipping to $1030. There is no other table for you. The carrier was wrong, you received the another table. You can do whatever you want with the other table maybe sale it or donate it to chairty. We will not except delievery of that table if you send it back to us and then you will have to pay for the return shipping with whatever company you were planning on using. I am turely sorry about your mistake but you should have saw this because the have two deifferent names for these tables. GreenCulture Shaun Coleman.
My total order came to $2165. Like I said Pure Ripoff.
GreenCulture
Lake Forest,#3UPDATE Employee
Fri, December 18, 2009
I researched your complaint and this is what I found:
Yes, you did order the wrong table, and being an eCommerce company your order was placed with the maufacturer and treated as a custom order, which you failed to mention. Unfortunately, a custom order means the manufacturer will not take it back, even if it was an error. It is made with your name on it. If it was an error on our part, yes we would take it back, but if the error is on the customer's part it is not returnable. As a result, GreenCulture cannot and should not pay for the customer's error, which included shipping. Since the box was opened and the furniture was partially assembled, there is no way it could be returned since it will not be returned in the same condition it was received (it is now considered used furniture), which is true even if returning product to a brick and mortar store. Taking back furniture in the condition it was now in would be a total loss and would end up in a landfill. We did offer you a 50% discount to assist you but you refused. There is nothing else that can be done.