- Report: #1225729
Complaint Review: Greyhound Bus Lines - Nationwide
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Author Not Confirmed
Why?
Greyhound Bus Lines
Nationwide, USA
Phone:
8043537199
Web:
greyhound.com
Categories:
Business Rating:
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Greyhound Bus Lines Luggage on my seat in bus layover; bus changed schedule and left with our bags. NO CUSTOMER SErVICE given. Richmond, Va. Nationwide
Took Greyhound Bus Lines 2/28/14. During a 3 hour layover, the bus (#86153, sched.# 1083, driver white male, 5'9, 190 lbs, glasses, graying hair) changed schedule and took off ( no one knew exactly where) with our bags in our seats and on board. I still have my original reboard ticket. Station Manager refused to call driver directly or find out where he went. Haven't seen my bag since. Many personal items in bag ($$, jewelry, computers etc..) since bag was WITH me in my seat. I did formal complaint/incident report and wrote multiple letters to David Leach's, CEO, office & Myron Watkins, VP of Customer Service office..never heard from them. I was reimbursed $80 for the 1-way ticket towards my $3500 of luggage content. A formal complaint of larceny was completed with the Richmond, Va. Police Department.
Greyhound has contracts with "unclaimed" baggage centers which sell bags. I contacted a center in Scottsboro Alabama and explained that some of those bags items being sold are not unclaimed, but stolen or lost due to Greyhound. There are many people who have experienced the nonexistence of Greyhounds customer service.
