Complaint Review: Gulf Stream Coach - Nappanee Indiana

We too have had our experience with our trailer see our 1155324 our report & video filed on 6/16/14.

Individually Gulf Stream finds it simple to ignore us, what if we gathered together and created a class action suit?

It's time justice is served and we get what we deserve, with all of our stories we are fortunate our families are safe.

Thank YOU!

In response to earlier feedback on this report, There's good reason why warranty is (generally) not extended to second owners. Second owners are not extended warranty on their units as there is no way to tell that the first owner wasn't the cause of issues experienced by the second owner (either through simple negligence in preforming the necessary maintenance, or worse, figuratively driving the unit to hell and back). Because of this, there is no way to that Gulf Stream Coach can verify that manufacturing's quality was at fault (which is what the warranty claims process addesses) as opposed to the previous owner.

Good to see you're still fighting the battle and are relentless in your search of fairness to the Canadian Consumer. BTW, BBB will not help you unless the dealer you purchased the unit from is a Paying Member and Consumer's will help you IF you don't use the unit for work as a Tax write off. BIG Stickers showing the dealers name, phone # and telling no warranty etc. work excellent when their stuck on your unit and your driving about the bigger centers, especially when you drive by their lot - better yet, park it out front on the street not their property and let it sit there for a few hours each day. Bad advertising is a no no for the dealers. That's what did the trick for us. It's the dealer that has to take the unit back and I state that because of the following fact I know to be true: Gulfstream Coach specifically states in their Warranty that ALL disputes regarding problems must be dealt with in the State of Manufacture. Kinda sucks to be Canadian eh? We're really stuck with it all up here. It's the Dealer that purchased the unit from the Manufacturer and it's the Dealer that sells the unit so it is the Dealer that is responsible for your unit. Give up on Gulfstream Coach as their a totally waste of space and time. My suggestion is to go out and have some 2 x 3 foot stickers made up, stick them on your unit and park it on the street in front of the Dealer. Public Street right? Your other alternative is to contact a Lawyer and sue the Dealer. Worked for us.............Good Luck!!!!!!!!!!

Just to keep you updated on my situation with my GS Mako since my last addition. Here I am 9 months later waiting for Gulfstream to give me a replacement unit. My trailer did go to the dealer(who I purchased from L. G.Patterson Sales and Service in miramichi NB) was there in service for 84 days, and not fixed. My trailer is not at RV World in Fredericton a coachmen dealership, trying to get fixed, its been there 3 weeks already. GS not taking me seriously, I told them I want a replacement! My trailer was made on a Friday, its a dud, and falling apart around me. They just keep blowing me off. I didn't realize the dealer had so much say in what GS does. The dealer are in control of those units,and who get a replacement or not. I have to find a dealer that will exchange trailers with me. I get GS involved with the exchange, and they want 10,000 to 20,000.00 difference. I'm not trading, I'm demanding a replacement! I'm so discouraged.Maybe I'm dealing with the wrong guy at gulfstream John Smith. But I have emailed john Brune, Tony suddon, Brian and Dan Shea, they opened the emails but no response. I've sent out of service dated. list of problems, contact dates, you name it I got nothing from the head honchos.I'm about to trade it in for another manufacture, but now I'm scared to because once bitten twice shy. any ideas? How are you doing with your new unit? You should vacation sometime to New Brunswick, lots to see. I hear wonderful things about Alberta. Many people from my small community are migrating up there to work, money very plentiful in the transportation business. Nice talking with you. Let me know if you have any tips on my big problem

Very sorry to hear about your GS product, not surprised though. This Company since it's division doesn't seem to care about the consumer after they purchase GS very expensive product. We personally received absolutely no satisfaction from GS. Everything that was wrong with our unit they blamed on us. From the moisture in the roof area because the fan above the stove was not vented to the floors lifting because they were not installed properly. Our list just grew and grew as time passed. The dealer could not do anything because GS would not honour their own Warranty. After exhausting many avenues, our best solution was to place large stickers with unhappy faces on our unit very simply stating our case. No Warranty, No Service. GS opened the e-mail with pictures we sent the same day, they had absolutely no response, and never have had. The dealer took 3 weeks to open theirs. However, within 4 days of the Dealer opening the E-mail and viewing the pictures, we had the owner of the Dealership sitting in our unit. He went out of his way to correct the situation. He purchased our GS back with a minimal if any loss to us and we agreed to purchase another unit from him. The unit we purchased was a Keystone Cambridge. This unit is 10 x what the GS was but, this is not to say it is without problems of it's own. The difference to date is this: Keystone seems more than willing and able to rectify these problems and to date we have had no problems with the Warranty on this unit and have owned it since July 5/2004. My suggestion to you is to contact the Dealer and state your case very pointedly. Do so in writing and back everything up with pictures and documentation. Do NOT BACK DOWN. If this does not solve your situation then I would get some huge stickers made up for the unit, slap them on all 4 sides and send them pictures of it. You'll get action. NO dealer wants bad publicity and a dissatisfied customer that advertises this way is definitely not good for them. It took us 14 very long frustrating months of fighting our cause but it was well worth it. The 2'X 3' stickers on the unit really is what got us the action we so desperately asked for from day 1. If you really want to help the cause tell everyone you know NEVER BUY A GULFSTREAM PRODUCT. Get this manufacturer of "Garbge Supreme" (which is what GS really stands for) where it hurts, in their wallet. Come back to this site and let me know how you made out. Good Luck!!

I see your into a keystone now, did you take quite a loss? I'm in a bad situation also look up gulfstream coach or L.J. Patterson sales and service.

Once a Gulf Stream Product leaves the manufacturing plant, the warranty basically becomes null and void. Oh, they say they have the best warranty in the business but that would only be true if they actually fixed problems with their units that are deliverd FULL of them. I've sent unfavorable reports and comments many times but you sure don't see them in their testimonials do you? That's not fair to a future consumer. They probably write the favorable ones themselves. Actually, they probably do!!!!!!!! NO one in their right mind could have anything good to say about a newer GS product. GARBAGE, GARBAGE, GARBAGE Maybe they all do drugs or something at that plant because they sure can't build RV's. Either that or their QUALITY CONTROLLERS & CARPENTERS need a crash course in mmmmmmmmmmmmm, let's see, maybe it's called QUALITY CONTROL and CARPENTRY!!!!!!!! Pride in Craftsmanship, that's a laugh! Hope you all have nightmares about the garbage your plant spits out. Hope your stress level is elevated by these RIP-OFF reports your so called "Satisfied Customers" keep placing on this site. I know I'll continue to sound off avery once in awhile even though after tomorrow I will no longer have to deal with your type of unreputable product and peoplE. I'M NOW THE PROUD OWNER OF A KEYSTONE CAMBRIDGE - THEY STAND BEHIND THEIR PRODUCT AND ACTUALLY HAVE.........WARRANTY!!!!!! Have a REAL NICE DAY!!!!!!!!!!

We bought a used 2002 Gulfstream Friendship recently and the selling dealer told us we had remaining warranty. When a tile popped up in the kitchen and the wall bulged out behind the couch at the seam we called Gulfstream and they said we were the second owners and there was no longer a warranty. These things sell for over a quarter million new and Gulfstream won't stand behind their units just because the owner is the second owner? Guess what brand our next motorhome WON'T be.