Mary
Hawthorne,#2Author of original report
Wed, June 25, 2008
I stand by what I said. Business is business and friendship has nothing to do with this matter. The Resort is giving wrong information and dates but I have receipts and police report numbers to back my complaints of fraud.
Penelope D Munroe
Lahaina,#3UPDATE Employee
Tue, June 24, 2008
This individual states that her credit card was charged for services not authorized or recieved. The rental manager at Hale Kai states she was provided with an open phone call by Lou Ann Plummer and spoke with her on May 9, 2008. She asked Ms Ortega if she was a friend of Ms Plummers and Ms Ortega stated she was. The rental manager states that Ms Ortega authorized Hale Kai to charge her credit card for the stay of other friends of Ms Plummer's. On May 13, 2008 the rental manager staes that Ms Ortega called to challenge the charge. If Ms Ortega has an issue with Lou Ann Plummer it has no bearing on Hale Kai and we respectfully request that Ms Ortega rescind her complaint immediately. Penelope D Munroe Managing Agent for Hale Kai Resort Rentals Inc Lahaina, Hawaii