Complaint Review: HatsAmerica - Custer South Dakota

I am totally disgusted by an experience that I had this week. I customer of the Decors Store contacted me concerning my complaint against this store. The customer [email protected] contacted me and told me I was a dumbass for making my complaint. Folks, I am going to be as calm as possible because loosing my temper has not served me well. I made some assumptions when it comes to internet transactions. I am sure that I am not the only one who has done this. But if you are a customer who is having challenges with on-line purchases, you would hope to deal with a retailer who is compassionate enough to explain the way things process. I did not get that. I got salty remarks and attitude. People do not deal with retailers who do not have the people skills needed to deal with you. For the record, my complaint was not made because of the transaction, but because of how I was treated. Choose your online retailers wisely. You will avoid bad interactions

It's evident the original reporting person has difficulties ordering on-line as detailed in his last statement. He should probably get some instruction before proceeding.

I'm a very satisfied returning customer, with never an issue. Even when I needed to return a hat, I was met with courteous, fast and expert service. I will continue doing business with these people.

I am glad this customer posted a follow up that shows the tone of continuing harassment we are receiving.  We will no longer respond to additional posts, as there is no need, they speak for themselves, containing rude and obnoxious statements with no backing.  We will consider this case closed as we have many other genuine customers to care for.  Additional posts here by this customer will not be answered.  This is really sad.  I really hope that this cutomer enjoys some sort of improvement in his quality of life, and finds something more productive to do with his time.

Duane Dewsbury, President

"We go out of our way"...really?  That's a load of bull.  In what manner did you go out of your way with this issue?  You have the audacity to appear blameless in this situation. Your responses to me in no way showed you going out of your way to assist me.  I promised that I would keep your company's business practices in full view for all to see.  If I was rude in my latter responses, it's because I was provoked by you.  You think you are being slandered by me, you have to be joking.  I am repulsed by your statements that you tried to help me.  You did no such thing and you know that.  Mr. Dewsbury and his company have tunnel vision.  They only see dollar signs, not people.  People are tired of the same old "hit and run" retail experiences.  Humility was not and is not your best suit.  Lying and deceit fits you well.  You are despicable, your company is despicable and you are a sad and unconscionable human being.  If you learn anything from this situation, hopefully you will look at yourself more closely and see the person that you really are.  Life is wasted on someone like you.

We go out of our way to make sure customers orders and issues are taken care of promptly.  This customer attempted to placed an order 4 times, and complete credit card security information was not provided.  Our system declined the transactions with our high security protocols, in order to prevent credit card fraud.  The customer's bank authorized the transaction, but we would not accept it for security reasons filtered with Authorize.net, well know if it's good security.  We explained to the customer that he would have to discuss and resolve this with his bank, because we declined the apparently fraudulent transaction, and did not take any money.  We explained that his bank was holding the funds for the authorization, and they would need to cancel it.  This customer would not accept our answer, and starting sending very rude and threatenting emails.  He threatened to take our business down with actions such as the posting here.  We complained to his ISP concerning the slander and threats, and repeatedly respond to the customer straight-forward to contact his bank, and to stop harassing us with email threats.  We have saved the entire email dialogue for anyone concerned.  At no time were we rude and threatening to this customer, as we mostly used canned responses.  This customer purchased from us in the past, and we responded accordingly with the actions needed to be taken to clear up this manner.  In the many years of doing business, this was the most unusual and troublesome situation we have ever encountered.  However, as a cost to doing business, we leave ourselves open to all sorts of possible situations.  If anyone has a concern about this, they may email our company directly and we will share the email dialogue to anyone who wishes to see it before deciding to deal with our company.

Duane Dewsbury, President

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