Complaint Review: Haynes Furniture Richmond VA - Richmond Virginia

Wow, I want to thank you all for your helpful responses, funny spelling errors, and high emotions- they have honestly made my night and kept me very entertained for the last 20 minutes. I found this website while searching for a Haynes website (to bad for them that this is so much easier to find-not to mention more entertaining) I had intended to stop in there before purchasing furniture from The Roomstore but after reading all of the comments I really don't think I need to. The first complaint was a decent warning, but the employee comment; "First let me apologize for all of the problems you have had with your furniture experience. We would be very interested in hearing from you to see if we could help solve some of the issues. Feel free to contact me..." was outrageous; I have worked customer service and there is a limit to how long that very old and useless offer will work (it's pretyped and set up for most companies) It went from concern to hysterical shock when Patti put in her two cents (for all it was worth). I know I don't want to work with a company when the "happy client" says that "Our merchandise was also destroyed during shipping" and "we had a piece break" but it was rectified because "We made several calls to the furniture store and everytime someone called us back..." None of those situations sounds very apealing to me and it actually sounds like Patti should learn to expect more for herself. The rest of the comments were entertaining but my mind was already made up, Haynes will have to work on their people skills- but not with me. Bottom line, if they're selling furniture, one would expect safe shipment, quality items, and prompt refunds when the first two needs can not be met. So thank you for the warning, the only nut I'm hearing is the woman claiming that Haynes should not answer for any of their mistakes because, "Haynes and the Dump deal with hundreds and hundreds of people weekly."

I will only add that EVERYTHING Haynes sells is crap. I will say that I personally know employee's that have worked with the company for years. Every furniture peice-(If thats what you'd like to refer to it as" are already crammed to the ceiling high with no concern as how the employee is suppost to unpack it. During unloading allot of the crappy fake furniture falls apart and guess what the stupid company saves the crap, does a little touch up work and places it right back in the stock pile. Yes but I assume you already know all of this right? But what about the suckers that come into the Haynes that are not bright enough to notice that the crap is really crap...and not REAL furniture. And when if falls apart they act like its such a surprise?? Please dont blame the people that deliver the furniture or the people that take the calls and complaints. If you really want to complain try a law suite against the big guys in charge...there the ones to go after.

I was told because i was in the military I didnt matter, and they called me a spic and said that i should just take what was given to me. If i didnt like it I should not have come in to the store and bought anything. I don't understand, 1st they want our business and now that they got my money they wont return it? Im a causian and why wont they give me back what i paid for? I paid $6000.00 in furniture and half of it was broken and wont refund what i denied and they are suppose to fix the rest. They are happy to take your money but wont guarantee their product, much of it is broken or delivered FROM "THE DUMP" the are the same company. trust me employees told me this. they jack up the prices by 4 times the value.

Hello, I really want to thank whom ever created this report! As a women about to buy new furniture(from haynes) i am glad i had a chance to read these experiences. I dont understand the comment about the ladies being "nuts"??uh..did there money just fall from trees??They have EVERY right to be upset! I think its gross that people are receiving damaged furniture and having to go through a nightmare to get there money back and ..some arent even getting there money back.! Its a shame but haynes sounds low class to me! I will pass on haynes furniture! Thanks a bunch for saving me time and money!

Don't act on that advice to call the drivers when damaged furniture is delivered to your house! (Someone who'd call you rude names probably doesn't give good advice anyway--that was uncalled for.) Drivers have less control, knowledge, accountability and authority than anyone else in the furniture company! You need to call the salesman you dealt with and move up from there, letting them know you're denying the credit charge based on damaged merchandise being delivered. My credit card company will deny the charge when I call them, not 90 days later. If you have a credit card company that treats you that way and isn't responsive to your consumer needs, take your business elsewhere. They'll snap to attention very quickly when you say that and take a percent off your interest rate. When you let sellers know you will not accept poor behavior, there is no compromising, they jump pretty quickly. You'll make no friends, you have to get mean, and that's sad, that businesses won't treat you fairly unless you act like a witch. But stand up to yourself and REFUSE to pay for bad products.

When I read this, it made me crack up.... what do you expect from a company that has a "going out of business sale" every single weekend, but never seems to go out of business. I see the same commerical pretty much EVERY DAY!- Haynes spokesman in his oh-so-fancy two sizes too small tuxedo telling the public to "hurry in", "because after this weekend, Haynes will be gone..... FOREVER"!!!!- go ahead.... leave- from the reports on this site, no one wants you around anyway! Maybe instead of spending the $$$ for all these commercials (and the spokeman's daily tuxedo rentals) they should listen to their customers, maybe then they would not have to go out of business every weekend!

Ladies and gentlemen, Please put down your boxing gloves, spell- checkers, Thesauruses, and the like and just read this. I worked for Haynes many years and saw how they treated their employees. What makes you think if they don't give a darn about the employees, that they would give two squirts about the customer? I couldn't wait to escape that Hell, but wanted to have another job lined up before making the move. The Company thrives on greed and it is a shame. Many people are there, selling furniture (of whatever quality you wish to classify it) and they have families, just like yours and mine. One day they have a job at Haynes and the next, they're gone! Haynes is not only a revolving door for the customers, but it was a revolving door for employees as well. Yelling, screaming, swearing......and this was coming from the managers to those of us working the floor!! Degrading and disrespectful, especially when it occurred in front of other employees. I'm sorry to those who are still trapped in their employment web and am sorry to those who experienced unpleasantry while shopping with them at one of their stores. I guess all I can say is stay away or just beware of what you may or may not be getting yourself into whether you are there to shop or apply for a job! Regards -

Ladies and gentlemen, Please put down your boxing gloves, spell- checkers, Thesauruses, and the like and just read this. I worked for Haynes many years and saw how they treated their employees. What makes you think if they don't give a darn about the employees, that they would give two squirts about the customer? I couldn't wait to escape that Hell, but wanted to have another job lined up before making the move. The Company thrives on greed and it is a shame. Many people are there, selling furniture (of whatever quality you wish to classify it) and they have families, just like yours and mine. One day they have a job at Haynes and the next, they're gone! Haynes is not only a revolving door for the customers, but it was a revolving door for employees as well. Yelling, screaming, swearing......and this was coming from the managers to those of us working the floor!! Degrading and disrespectful, especially when it occurred in front of other employees. I'm sorry to those who are still trapped in their employment web and am sorry to those who experienced unpleasantry while shopping with them at one of their stores. I guess all I can say is stay away or just beware of what you may or may not be getting yourself into whether you are there to shop or apply for a job! Regards -

Patti, In response to your note: 1) I very much realize I didn't buy from Ethan Allen or Thomasville. I do own Ethan Allen furniture and had great experiences with them. However, in this case, we wanted a dining room set we didn't have to tip-toe around for fear of scratching it. So we went to Haynes. Obviously, a mistake I'll never make again. HOWEVER, it doesn't matter from where I buy - if I return the items I purchase, I expect to get my money back without having to threaten legal action! No one should have to do that, if the merchant is Haynes or Ethan Allen. 2) I'm not sure what "perhaps you should speak to a person" means. I spoke to a person on the phone multiple times. I'm assuming that you mean I should have driven the 1/2 hour to the store to get my problem fixed. I will reiterate my point that I shouldn't HAVE to do that, and the point of my filing a rip off report was to warn others that if they expect the same level of customer service as I do, they shouldn't shop at Haynes. 3) As I've mentioned, I have shopped at Ethan Allen before, so I don't need to "save up my money." Thanks for the concern though. 4) I'm not "slamming" anyone, I simply filed a report with my particular experience in the hopes that someone else would benefit. You, obviously, have not benefitted from this report (except, possibly, to practice your questionable typing skills). I wonder why you continue to clutter this site with your "wisdom?"

Tabitha and Melanie, Thank you for the spelling corrections, but it is obvious from the way you both vent that you don't make it easy to help you. You both went to Haynes. You both feel as though you got ripped-off, but what you both fail to realize is that you did not buy from Ethan Allen or Thomasville. You bought mediocre furniture from a middle-class store and experienced middle-class problems. I have purchase Thomasville and Ethan Allen furniture and needed a few complimentary pieces. I didn't want to spend a fortune, so I went to the dump (which is lower-middle class furniture). I have been there several times and even visited Haynes in the VA Beach area with my sister. Yes, we had some issues with cleanliness and service, but it is what you make it. Perhaps you should speak to a person, not a voice or a computer, but someone who can tolerate your finger-pointing in person (they certainly wouldn't roll their eyes at you if you are face-to-face). I hope you both can save up enough money to one day shop at Ethan Allen or Thomasville. You'll over-spend so rediculously they will be forced to kiss your butt! Sorry you both can slam a so-so furniture store, but not want to take a rebuttal from someone who still thinks you're both nuts!

First off, I have to say that this website is quite comical, most notably the "Mary Poppin" comment by Julie and the parts where everyone thinks eachother is "nuts" (spelled correctly, of course). I searched Yahoo to locate the phone number to a local store in VA Beach and came across this report. After reading everything, I can only say (after mild laughter) that Haynes Furniture has had service failures they have not been able to fix. This is called a "Ripoff Report" for a reason. It seems to be set up to allow consumers to vent their frustrations with the low level of customer service afforded to them by Haynes. I have just experienced this myself. I ordered a new bed, and was quite excited. I told the salesperson (a very cordial person) to have the deliverymen call me one stop ahead so I could meet them at my place. He made a note on the front and back of the delivery order. The day before delivery (yesterday), the woman confirming the delivery had no idea I wanted a call. Perhaps she didn't look at the instructions, who knows, but no harm done, I was able to make the instruction over the phone. Upon delivery (This is where the frustration begins), I received a king size bed frame for the queen size box spring and mattress. This may not be a big deal, but the salesperson at Haynes told me the ten year warranty was dependant on me purchasing a cross bar with feet for the middle of the bed. So, you may ask yourself, how does one install a king size middle bar on an adjusted-to-fit-to-a-queen-size-bed frame? I asked myself the very same question, which ultimately led me to this website. So, for all those that have bad experiences, quityerbtchin and submit a "ripoff report" with some constructive criticism on how to help Haynes correct their mistakes. It does no one any good to call everyone nuts (spelled correctly, once again) or to argue their current employers credit card procedures. Also - Haynes is not a high quality furniture dealer (like those found in the High Point, NC area) and the Dump is more of an overflow for unsold or overstocked furniture, making their merchandise as "NEW" as any other furniture store. Haynes is a medium quality furniture store which offers furniture at reasonable prices. Perhaps this is information one should either research themselves or take from this "report". I knew what I was getting into when I walked into Haynes and got what I expected. Perhaps next time i'll go to the Roomstore so they can bring it all together and save me more (we all know that little jingle). Now, as a result of reading through this website, and instead of making repeated phone calls or spending 3 weeks to sort out a problem, or getting the "run around", I will actually use my legs for their purpose, and walk myself into the Haynes store and sort this mess out in front of a person who cannot hang up on me. Why spend three months on the phone with empty threats? One pays more in phone bills than gas to drive to the nearest location.

Patti... Nobody here is nuts, maybe you are just rude. Could that be the problem instead? Though, in all fairness I guess I will have to give you some credit for spelling "nuts" correctly, since you apparantly cannot spell anything else correctly. Ok. So you had a different experience than Melanie or Tabitha. That's wonderful. We're all glad that you had such a great experience, but that is no reason to be hostile with others who feel differently. I was trying to help them to not get stuck with a bill they do not deserve...is that "nuts", too? Let me remind you that this is a website for ALL people to give their opinions so that other consumers can make purchasing decisions without walking blindly into what could potentially be a bad situation. It is supposed to be a helpful tool. But if you find it so offensive that you have to criticize others for thinking differently than yourself, then perhaps you should stick to Mary Poppin type websites where everyone is happy and has no complaints. How about that?

There's no need to call us "nuts." We had bad experiences with this company, and the whole point of this web site is to alert others. I'm glad you had good experiences with Haynes, but we didn't. When I buy something, especially when I spend a lot of money, I expect it to be in perfect condition. If the company can't meet that expectation, they shouldn't be in business. We didn't buy our furniture from the Dump, we bought it from Haynes, which is supposed to be NEW, umblemished furniture. That's what I paid for, and that's what I expected. I shouldn't have to ask "What can I do to rectify this situation?" That's what Haynes should have said! Instead, I got shoddy merchandise and terrible customer serive, which is why I wanted to let others know that they shouldn't buy from this company. We instead bought from the Roomstore and had nothing but great customer service and fantastic merchandise. We continue to buy from them, because they have always met our expectations. If a company can't do that, I certainly won't buy from them, and others feel the same way. Again, that's the point of this web site. As I said before, I'm glad you and your friends had good experiences, but we didn't. Keep your opinions about who is "nuts" to youself.

I think you both are nuts. I made several purchases from this same company and have had small problems, but they have always been quik to respond. You are getting mad at the wrong people and quite possibly that's why they do not respond to you. Our merchandise was also destroyed during shipping, but we contacted the driver first and let them hamdle it. When we had a piece break (after it was in our possession for a while), we called and asked what we could do first before we started pointing the finger. We made several calls to the furniture store and everytime someone called us back, it was with n apology and a solution. Sometimes the solution worked right away and sometines it didn't. Haynes and the Dump deal with hundreds and hundreds of people weekly and if you consider how many people DIDN't have problems and how many did and had resolutions, maybe you should have taken a look at the way you handled things. I feel bad that your experience was bad, but I have been sending friends there exclusively for the past few years and they have all been extremely happy.

Hi, Melanie. I also used to work for a credit card co. in the disputes dept. (We prob. worked for the same one). You do have disputes rights. And in this type of situation, you can go from the latest date they promised you credit, even if only verbally promised. This will begin your 60 days disputes right...you actually have longer than 60, the credit card company has 120 days from the the most recent date of promise to credit to "charge it back"...actually, from that date, they have to allow 30 days for a credit to show...or not show, then they have 120 days to charge it back, so you're still within your timeframe. It can be charged back as "merchandise not as described", or even "defective merchandise" and if nothing else "credit not processed" and since it was delivered to your home defectively, it is the merchant's responsibility to pick it up. Additionally, they should refund the tax/delivery. Call your credit card company asap. Also, when a chargeback is done, generally the merchant's bank will charge a fee to the company itself. But do it asap. Email me if there is anything else I can do to help! And thanks for your story...I was thinking of driving down on Saturday for a recliner.

I bought a table and 6 chairs set from Haynes in Richmond in March 2002. In February 2003 all the chairs started falling apart. I reported to the company on February 7 2003. They told me to contact the company Stainsafe who I had my year warranty with. Stainsafe pursued to tell me that it was Haynes responsibility since it was in the 1 year manufactures warranty. Haynes has done nothing but give me the run around nobody will return my phone calls if I get on the phone with someone they say they will call me back and never do. They have sent 3 different service techs to my house all three have said it was a vender defect and not replaceable. 5 months later my chairs are still broken it stared off as only 2 chairs now there is 4. Which means I have two chairs to sit in. My family can't even sit down at the table and eat dinner together. I paid $800 for this a year ago and purchased a warranty. Now Haynes is saying since the table was discontinued they can only repair it not replace it.Well their service techs said it was not fixable. Still no one will call me back. This is very bad business and I will make sure people know it.

I work for a credit card company. Haynes NEVER ACTUALLY refunded the money. They kept saying they did, and every time we called them back, they couldn't find any record that they had promised a refund or that they had refunded the money. FINALLY after 3 months of calling Haynes and threatening them with calls to the BBB, they refunded the money. And what do you know, 2 days later it showed up on my credit card. 90 days, my a*s. Apparently this company only pays attention to you when you threaten them! We got everything straightened out, but it took 4 months and much more hassle than we needed! Don't buy from this company!

Just as an FYI - when credit is issued to a credit card company they can take from 24 hours to 90 days to reflect the credit on the cardholders account. This is no fault of the merchant. They processed the credit and it is up to the credit card company to accept it and post it to the cardholders' account.

First let me apologize for all of the problems you have had with your furniture experience. We would be very interested in hearing from you to see if we could help solve some of the issues. Feel free to contact me at 804-674-8605.