- Report: #108486
Complaint Review: Haynes Furniture Store - Richmond Virginia
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Haynes Furniture Store
Hull Street & Chippenham Rd Richmond, 23219 Virginia, U.S.A.
Phone:
804-276-1060
Web:
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Haynes Furniture Store ripoff, deceit, ZERO customer service, defective furniture Richmond Virginia
My husband and I went to Haynes in Richmond, VA, lured there by an ad about a sofa, on August 21, 2004. We ended up liking another set of furniture we found, and purchased the furniture that day, our salesman was Anthony Chinye. When he went to process the purchase in the computer, and the delivery fee of $79, he told us they did not have the queen sleeper sofa we wanted in stock, and it would have to be transferred from their Virginia Beach location. They did, however, have the loveseat, and we could have it delievered sooner, or wait. As we were told the latest we would receive the queen sleeper sofa would be the week of August 31, we wanted to wait to receive both pieces of furniture together.
August 30 comes and goes without a call from Haynes about delivery, so we call to find out what the deal is, and they give us the run-around. First, the delivery department in Virginia Beach says that the salesman never scheduled for the sofa to be transferred from their location to Richmond, and it appeared in the system to be another 3 weeks for delivery from the manufacturer. We called the Richmond store, and tried to get a manager, who NEVER returned our calls. The salesman finally called, and he and the manager put the blame back on the delivery department, saying they were supposed to go through and figure out what needed to be transferred. The salesman asked what he could do to help, and I said tell me when I will get my furniture, as we need it, he said he could NOT tell me when it would be in, and gave many excuses for this. He finally scheduled to deliver the loveseat on the following Tuesday, which would be 2.5 weeks after the purchase.
We received the loveseat on the date that delivery was scheduled, and it was defective. When we called to try to find out when we would receive the QS sofa, they still gave us the run-around, and my husband also insisted they bring a replacement loveseat, but they refused, as they don't "do it" that way, they send a repair tech. $500 for a piece of furniture, and you have to have it repaired!!! How ridiculous!
Monday, September 13, we get the call to confirm delivery between 2-6 PM on Tuesday, the 14th. As I had a previous appointment scheduled, we called around noon on Tuesday to see if the delivery truck could be to our house by 3:30 PM. The gentlemen in the delivery department told my husband that the delivery guys were in the neighboring county, and should hopefully be here in the next hour or so. Over 2 hours pass, I have to cancel my appt., and I ask my husband to call about delivery again. Incredulously, we find out we AGAIN will NOT be getting our QS sofa, as it was damaged and not on the truck, and someone should have called us that morning to tell us.
We make several calls, and come to find out, Richmond still doesn't have the sofa we purchased, and are now paying finance charges on our credit card for, and I am told by a lady in delivery that they cannot expect to receive the sofa at their location until middle to end of next week (Sep. 22-24, '04) and then we will get a call to schedule delivery. At this point, it will have been OVER a month since we purchased and paid in full for this furniture. The salesguy doesn't want to take responsibility for not getting the sofa transferred to Richmond in the first place, and the store manager offers no help. Each department blames the other, but this makes no sense, because even though the departments all have separate functions, they operate ONE company, and should work to resolve the issue.
We concluded by telling the store manager to refund us for the queen sleeper sofa and delivery fee, and we will purchase the sofa from o local furniture store, where WE know we will get customer service at its best. We will keep the loveseat as long as it is repaired as it should be. However, I think getting a refund will prove to be our next problem with Haynes. I have since found many fraud reportsa against them on the internet, and hope to warn others in advance----Don't Shop at Haynes!!!
Danielle
West Point, Virginia
U.S.A.
August 30 comes and goes without a call from Haynes about delivery, so we call to find out what the deal is, and they give us the run-around. First, the delivery department in Virginia Beach says that the salesman never scheduled for the sofa to be transferred from their location to Richmond, and it appeared in the system to be another 3 weeks for delivery from the manufacturer. We called the Richmond store, and tried to get a manager, who NEVER returned our calls. The salesman finally called, and he and the manager put the blame back on the delivery department, saying they were supposed to go through and figure out what needed to be transferred. The salesman asked what he could do to help, and I said tell me when I will get my furniture, as we need it, he said he could NOT tell me when it would be in, and gave many excuses for this. He finally scheduled to deliver the loveseat on the following Tuesday, which would be 2.5 weeks after the purchase.
We received the loveseat on the date that delivery was scheduled, and it was defective. When we called to try to find out when we would receive the QS sofa, they still gave us the run-around, and my husband also insisted they bring a replacement loveseat, but they refused, as they don't "do it" that way, they send a repair tech. $500 for a piece of furniture, and you have to have it repaired!!! How ridiculous!
Monday, September 13, we get the call to confirm delivery between 2-6 PM on Tuesday, the 14th. As I had a previous appointment scheduled, we called around noon on Tuesday to see if the delivery truck could be to our house by 3:30 PM. The gentlemen in the delivery department told my husband that the delivery guys were in the neighboring county, and should hopefully be here in the next hour or so. Over 2 hours pass, I have to cancel my appt., and I ask my husband to call about delivery again. Incredulously, we find out we AGAIN will NOT be getting our QS sofa, as it was damaged and not on the truck, and someone should have called us that morning to tell us.
We make several calls, and come to find out, Richmond still doesn't have the sofa we purchased, and are now paying finance charges on our credit card for, and I am told by a lady in delivery that they cannot expect to receive the sofa at their location until middle to end of next week (Sep. 22-24, '04) and then we will get a call to schedule delivery. At this point, it will have been OVER a month since we purchased and paid in full for this furniture. The salesguy doesn't want to take responsibility for not getting the sofa transferred to Richmond in the first place, and the store manager offers no help. Each department blames the other, but this makes no sense, because even though the departments all have separate functions, they operate ONE company, and should work to resolve the issue.
We concluded by telling the store manager to refund us for the queen sleeper sofa and delivery fee, and we will purchase the sofa from o local furniture store, where WE know we will get customer service at its best. We will keep the loveseat as long as it is repaired as it should be. However, I think getting a refund will prove to be our next problem with Haynes. I have since found many fraud reportsa against them on the internet, and hope to warn others in advance----Don't Shop at Haynes!!!
Danielle
West Point, Virginia
U.S.A.
