- Report: #125593
Complaint Review: Haynes Furniture Store - Virginia Beach Virginia
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Haynes Furniture Store
5324 Virginia Beach Blvd. Virginia Beach, 23462 Virginia, U.S.A.
Phone:
757-497-9681
Web:
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Haynes Furniture Store ripoff won't replace defective sofa seat cushions Virginia Beach Virginia
Almost one year to the end of the first year warranty, the fabric on this sofa started coming off the actual sofa where the seat cushions are. It took two months for Haynes to fix it and low and behold, it's happening again, the fabric is a defect, it's almost like the fabric isn't strong enough to adhere to the main part of the sofa and Haynes will not replace this or fix this again.
The extended warranty through stainsafe will not fix this problem since it's a manufacturers defect. Haynes customer service was extremely rude and hung up on me. Do not buy anything from this company because not only does their stuff falls apart but the warranty company they deal with has so many complaints against them from the bbb.
Teresa
Virginia Beach, Virginia
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
The extended warranty through stainsafe will not fix this problem since it's a manufacturers defect. Haynes customer service was extremely rude and hung up on me. Do not buy anything from this company because not only does their stuff falls apart but the warranty company they deal with has so many complaints against them from the bbb.
Teresa
Virginia Beach, Virginia
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
3 Updates & Rebuttals
Teresa
Virginia Beach,Virginia,
U.S.A.
Haynes was very helpful!
#2Author of original report
Wed, February 16, 2005
Thank you Tammy who is Haynes' representative. She went beyond the call of duty and today the fabric off all the cushions have been replaced with brand new ones! I thank you so much for doing this for me. Haynes does try to resolve issues and if you have not been able to get satisfaction then you are talking to the wrong person. You want to speak to Tammy. Thanks again,
Teresa
Virginia Beach,Virginia,
U.S.A.
Haynes Furniture defective fabric
#3Author of original report
Thu, January 06, 2005
1/6/05 I would like to report that Tammy from Haynes furniture has been in touch with me and has found out that my fabric on the cushions is still in stock and Haynes promises to absorb the cost in having this situation rectified. I thank Tammy for getting back to me in a timely fashion and for helping to fix this emotional situation for me. I will report back when this has been completed.
Tammy
Virginia Beach,Virginia,
U.S.A.
Please contact us
#4UPDATE Employee
Thu, January 06, 2005
I first would like to appologize for what has happened. I thank you for taking your time to make us aware of this. I would like to see what we can do to help. Please contact me by phone or email so that I can get more information from you. Thank you, Tammy Sprankle (800)768-0348 x570 757-552-1570
