- Report: #1198041
Complaint Review: Heartland RV Manufacture's - Nationwide
Reported By:
Miss G and CrazyJ -
Spring Hill, Florida,
Submitted:
Updated:
-
Author Confirmed
Why?
Heartland RV Manufacture's
Nationwide, USA
Phone:
1-855-208-1279
Web:
www.CampingWorldofLakeCity.com
Categories:
Business Rating:
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Heartland RV Manufacture's / Camping World at 530 sw Florida Gateway Drive Lake City Fl Our Heartland Landmark three sixty five NIGHTMARE!!! Indiana Nationwide
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My husband dream after being a truck driver for 30+ years was to buy a nice fifth wheel and take the road but in a different way, this time not working, but for pleasure. He was in love with a Mobile Suite, but that one is $150,000+ and at this moment we cant afford it. So he started searching good ones with good construction, good body paints, etc. Finally he thought that Heartland Landmark was a nice comparable, BIG MISTAKE!!!!!!!
We went to Camping World at 530 sw Florida Gateway Drive, Lake City Fl., and on 12/11/14 we signed contract on our BRAND NEW 2015 HEARTLAND LANDMARK model NEWPORT three sixty five, 42.9'
After we signed the contract we went to our unit again, and when we started looking closely to the unit, the PROBLEMS started to show.
First thing I noticed was that the switch for the recliners at the lounge area, (that is a whole unit theater style), was broke. Ok, well it's a new unit, WHY? is this broke?, the dealer said they fix it. Aha, and the bracket that hold them to the floor is showing, it's supposed to be under the unit, then I realize they were not allign as they are suppose to. They also said, we fix that also.
We then went to the main bathroom, (our model has 1 and 1/2 bath), the closet for the bedroom is at that part of the RV, when I took a close look and open the doors for the closet, they were secure, (close), I saw a big chip in one of the doors and the other had a loose piece of the frame. They said, we fix it.
Ok, well we then saw at the 1/2 bathroom that the fan and vent doesn't work. They said, we fix it.
At the control panel the cover doesnt close. They said, we fix it.
The TV at the lounge has a bracket on the back, because you can move it so you can watch TV from the kitchen, that bracket is almost ruining the wood, its hanging from the wall.
We left the unit at the dealer for a whole week so they can install a generator and a washer and dryer. They only installed those things but didnt do any repairs because they had to order from the manufacturer, bla,bla,bla,bla,bla......
The list of wrong things is so long I HAVE to stop here because I dont think its enough space. Tomorrow 12/28/14 We are going back to Camping World at Lake City and I will let you know what they are going to do with our unit.
I believe OUR UNIT IS A LEMON..... I'M FIRMLY WHEN I SAY THIS IS NOT THE END OF OUR STORY! THEY ARE GOING TO KNOW AND LEARN THE HARD WAY, NOT TO SELL CRAPPPPPYYYY PRODUCTS.........
1 Updates & Rebuttals
Bubba Lee
REd Deer,An industry insider Coments
#2Consumer Comment
Wed, February 04, 2015
So Heartland....
From your Dealers veiw:
The Nice folks at Heartland: 1-877-262-8032
The Dealer is Penilized by Heartland if they use any part on your trailer not purchased from Heartland, for your trailer as identified by VIN as a Warranty part. This is not unusual in the industry but the strict level of enforcement is.
Interior parts are 14 days to 60 days from the factory to the dealer. Heartland (and all RV manufacturers) wait until they are making parts with the correct colour material in the cabinet shop to make your replacement part. The way the factory works its parts system makes it the same for sheets of paneling and mouldings.
The Dealer is chastized (reduced repair allowances) if they fix TRIM problems like yours with out a Customer complaint. The thought process is that a Trailer will never be "Perfect" and if the customer complains and the dealer can prove the problem they will pay to repair it. If you dont complain, Heartland saves that money.
Having worked at several RV Dealers and looked after 12 diferent manufacturers over that period, Your trailer is no where near a "Lemon".
And finally your Dealer only gets about 50% of his money back when he does a warranty repair, so he will go with the factory on the "Wait for a complaint" repair system.
Good Luck
