• Report:  #1466

Complaint Review: Hensleys Appliances - Lecanto Florida

Reported By:
- Holder, Fl,

Hensleys Appliances
685 East Gukf to Lake Hwy Lecanto, 34461 Florida, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I was wondering if you could give me some advice on who to contact ....

My husband and I purchased a used stove at Christmas time... It had a 30 day warranty. We discovered after having the stove for a very short time that the oven took up to 3 hours to heat up and one of the burners didnt work.

My husband loaded up the stove to take it back to discover that the business was "Closed for the Holidays" In the mean time we were given a stove by a friend of ours (other wise we would have had no way to cook at all) So the day the business (Henslys Appliances, Lecanto, Florida) reopened... My husband takes the stove back... (We were well within our 30 day warranty)

The owner told my husband that it was our problem and "What did we expect for a USED stove?" He also said... "He had bills to pay and for us to GET OVER IT!!!!!!" We have the receipt ... Everything in black and white!!! We paid $179.00 for the stove and all he offered us was a $100.00 store credit!!! He then KEPT the stove and refused to give IT back!!!! Oh!!! IT GETS WORSE!!!!

Then!!! We start repeatedly calling him and asking for our money... He hangs up on us and even went as far to call me filthy names!!! By the way... I was VERY nice to the man on the phone!!!

Then... I remembered that his wife told us (when we purchased this stove)... That if we made out the check to her husband "David Hensley" instead of "Hensleys Appliance" they would give us a $30.00 discount (They then didnt charge us sales tax)!!!!! So!! I have a check made out to him personally.... I have a receipt for the stove that doesnt include sales tax.... And he still refuses to cooperate and give us any type of refund OR the stove back!!!

So ... I write the BBB .... They write him!!! The BBB's response: Well lets just say they told us weve been ripped off and he wasnt going to cooperate!!!

So I write "8 on your side" a local television station that assists with people who have been ripped off!!!.... What did they say???? Youve been ripped off... Take him to court!!! Well I dont have the $59 to file the claim!!!!

THEN!! The oddasity of this man who sold us the stove ..... The stove that we dont even have!!!! He sends us a BILL!!! And tells us we have to pay him $69 in storage fees to get the stove back!!!!!!!

At my last straw I call the Florida Dept of taxation and turn him in for not charging sales tax!!! Well thats all said and done but here I sit..... LESS $179.000 With NO STOVE!!! AND A BILL!!!!

I know that sounds like just a little bit of money but to us it isnt!! We are on a very limited budget and that money would have bought our groceries for 2 weeks!!!

Isnt there a law against what he's doing???? Isnt that the same as THEFT!!!! Who can I contact?????

Please Help!!!

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