- Report: #571671
Complaint Review: Heritage Web Solutions - Heritage Web Design - Heritage Internet Technologies - Provo Utah
Reported By:
chalkboardbandit -
OklahomaCity, Oklahoma, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Heritage Web Solutions - Heritage Web Design - Heritage Internet Technologies
1460 N.Moonriver Dr. Provo, 84504 Utah, United States of America
Phone:
886 211-0743
Web:
hitwebdesigns.com
Categories:
Business Rating:
(0)
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Heritage Web Solutions - Heritage Web Design - Heritage Internet Technologies Hit Web Designs, HWS Designs. Heritage Internet Technologies... Actual Account Part I: Failure to Communicate. Provo Utah
The first day: took money out of bank, gave me two Customer ID numbers on invoices sent to me.??? HEARD from Account Manager 3 days later. 4 days After that, all of my information was,uploaded:7days after 1st payment. 25 days later, an email telling me a feature was installed:this was the same day the final withdraw for payment of services occurred. 3days later{32days into the "Turn Around"/waisted time}, Spread Sheet Templates were finally, sent for more entry of info. 5days later, 3 attempts to send completed 1st drafts of 'Google'- Product Spread Sheet TEMPLATEs, where rejected by Hitwebdesign account manager web site. in fact the failure indicated that I should contact their email server(this happened each time I went to send info. they required or info. necessary for development. failure :it was Fri. @ 2P.M.
36 days into my acquaintance with HIT, I finally received a call from the graphic designer for the store Development. ATTENTION:FREELANCE standards:"Hit MAINTAINS a strict policy on project deadlines. Our customers expect their site to be completed in a timely fashion and one of our top priorities is meeting that expectation. & 6 sentences down from this,"complete projects on time and to the customer's satisfaction!!!" TOS declaration,"#16. HWS does not guarantee a time frame for the completion of any custom website...".5 page site @ $20. per page taking average 2&one-half hours to write. That is what they get paid & the time . Now in all fairness, 7 to 10 days max on Design Team.
46 days into my acquaintance w/Hit, ALL IS DONE & READY FOR Product entry, approval, then going live. 7 days LATER, Product Entry Agent contacts me to inform me that they can start as soon as I load my information into THEIR SPREAD SHEETS??? And they Need my product images... THIS WAS DONE, SENT, APPROVED BY ACCOUNT MNGR, AND THE such.
2 days later, all is on PEA desk for final work. 13 days later I call to check in----no info. in system on me, my domain names, nor my stores status. I had to look for them. They have a problem. This was the last day I heard from account manager & 43 days later, I heard from PEA--informing me of the options I had due to my sites violation of TOS agreement. Mind you, they are making MY site.
Wasted days they should pay for: NINTY-ONE!!! OUT OF A TOTAL OF 118 DAYS OF WHATEVER YOU WANT TO CALL THIS EXPERIENCE.
YES- they kept all money!
The money due back, according to them, is 56 days a no show:they are refunded according to the order they are received.
Now we know how they may be one of the fastest growing financial success stories.
