- Report: #48362
Complaint Review: Hertz - Internet
-
Author Not Confirmed
Why?
Hertz
120 Kolonel Bourgstraat 1140 Evere - H.T.B 386.009 B.T. W Be 401678879 Internet, U.S.A.
Phone:
02/702.05.11
Web:
N/A
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Business Rating:
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Hertz RIP-OFF After I purchased all the damage waivers Comp & Collision following having an accident the still charged m $600 for what they called unwaiverable damages Charleroi Brussels Internet
*UPDATE Employee: Non Waiverable Excess when buying Loss Damage Waiver
*UPDATE Employee: Non Waiverable Excess when buying Loss Damage Waiver
*UPDATE Employee: Non Waiverable Excess when buying Loss Damage Waiver
*UPDATE Employee: Non Waiverable Excess when buying Loss Damage Waiver
*Author of original report: No explaination was given
*UPDATE Employee: Collision Damage Waiver
*REBUTTAL Individual responds: Herts still un fair, renter beware.
*REBUTTAL Individual responds: Herts still un fair, renter beware.
*REBUTTAL Individual responds: Herts still un fair, renter beware.
*REBUTTAL Individual responds: Herts still un fair, renter beware.
*UPDATE Employee: CDW and Hertz
While touring Brussels, we rented a car from HERTZ at the Charleroi Airport. We puchased all the damage waivers. Comp and Collision.
We had an accident and filed the appropriate papers with the agent of Hertz. No mention of unwaveralbe damages were ever presented and as I can see on the paperwork, there appeared to be no mention of such damages.
I was an insurance agent prior to my current occupation and Know that Collision covers physical damage and Comprehensive covers everything else.
The is certainly unfair business practice by Hertz and will never get any of my business again.
Footnote: I work for a major Non-Profit company and had thought about selling my fleet of vehicles and use a contract with Hertz, as a result, I have reported this abuse to the corporation and will never use hertz again.
Norman
Everett, Washington
Andorra
We had an accident and filed the appropriate papers with the agent of Hertz. No mention of unwaveralbe damages were ever presented and as I can see on the paperwork, there appeared to be no mention of such damages.
I was an insurance agent prior to my current occupation and Know that Collision covers physical damage and Comprehensive covers everything else.
The is certainly unfair business practice by Hertz and will never get any of my business again.
Footnote: I work for a major Non-Profit company and had thought about selling my fleet of vehicles and use a contract with Hertz, as a result, I have reported this abuse to the corporation and will never use hertz again.
Norman
Everett, Washington
Andorra
11 Updates & Rebuttals
Mark
Oklahoma City,Oklahoma,
U.S.A.
CDW and Hertz
#2UPDATE Employee
Wed, March 10, 2004
I agree with the last statement of the consumer. Read each and everything, and write down who you are dealing with. It is not customary for Hertz to "dupe" their customers, and the only way to get rid of these types of people is to bring it to the attention of Customer Service. At the reservation center, and on the web site, we try our best to give the most accurate information, and are available 24 hours a day. It is our policy to give complete, available, accurate information. There are many factors in renting a car, and we all hope that all steps go smoothly and that all parties will give and provide the best customer service.
Norman
Everett,Washington,
U.S.A.
Herts still un fair, renter beware.
#3REBUTTAL Individual responds
Wed, March 10, 2004
Still a way to fleece tourists. if it was ok, US rentals would do it to. There are several reported incidents of misleading tourists, so the bottom line is READ EVERYTHING, DON'T TRUST THE CLERK TO EXPLAIN, THEY WON'T SINCE THEY BARELY SPEAK ENGLISH. THIS IS MY LAST RESPONSE, BUYER BEWARE BIG TIME WITH HERTZ
Norman
Everett,Washington,
U.S.A.
Herts still un fair, renter beware.
#4REBUTTAL Individual responds
Wed, March 10, 2004
Still a way to fleece tourists. if it was ok, US rentals would do it to. There are several reported incidents of misleading tourists, so the bottom line is READ EVERYTHING, DON'T TRUST THE CLERK TO EXPLAIN, THEY WON'T SINCE THEY BARELY SPEAK ENGLISH. THIS IS MY LAST RESPONSE, BUYER BEWARE BIG TIME WITH HERTZ
Norman
Everett,Washington,
U.S.A.
Herts still un fair, renter beware.
#5REBUTTAL Individual responds
Wed, March 10, 2004
Still a way to fleece tourists. if it was ok, US rentals would do it to. There are several reported incidents of misleading tourists, so the bottom line is READ EVERYTHING, DON'T TRUST THE CLERK TO EXPLAIN, THEY WON'T SINCE THEY BARELY SPEAK ENGLISH. THIS IS MY LAST RESPONSE, BUYER BEWARE BIG TIME WITH HERTZ
Norman
Everett,Washington,
U.S.A.
Herts still un fair, renter beware.
#6REBUTTAL Individual responds
Wed, March 10, 2004
Still a way to fleece tourists. if it was ok, US rentals would do it to. There are several reported incidents of misleading tourists, so the bottom line is READ EVERYTHING, DON'T TRUST THE CLERK TO EXPLAIN, THEY WON'T SINCE THEY BARELY SPEAK ENGLISH. THIS IS MY LAST RESPONSE, BUYER BEWARE BIG TIME WITH HERTZ
Mark
Oklahoma City,Oklahoma,
U.S.A.
Collision Damage Waiver
#7UPDATE Employee
Tue, March 09, 2004
Here is some information directly from Hertz.com: This option limits your financial liability for damage to the Hertz vehicle, its parts and accessories, except theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. If CDW is declined, you will be responsible for damage up to the deductible amount ranging from EUR 10,000.00 to EUR 44,000.00 depending on the vehicle rented. CDW Non-Waivable Excess. All rentals are subject to a non-waivable excess ranging from EUR 500.00 to EUR 2,200.00 depending on the vehicle group rented, for which you are responsible in the event of damage to the Hertz vehicle during the rental. You can further reduce your excess liability - Please check "Super CDW" or the "Super CDW/TP package" in the location index for additional information. This is common among the rental companies throughout Europe and is fully stated within each signed contract. Is it the fault of these companies, that renters fail to read the terms and conditions of the contract. Also, within the contract it states that the renter must abide by the contract or the CDW will be voided out. If you choose to rely on your credit card for cover, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services. For further information, please contact your Reservation Centre.
Norman
Everett,Washington,
U.S.A.
No explaination was given
#8Author of original report
Tue, March 09, 2004
No explaination of Unwaverable damaages was give at time of rental car. I sold USA Insurace and have full understanding of contracts. This Hertz Employee obviously is not as knowledgable as they claim. When I contacted Hertz USA at a location in my community, they too could not explain unwaiverable damages. Hertz is still a rip off company. Travelers Beware!!!!
Mark
Oklahoma City,Oklahoma,
U.S.A.
Non Waiverable Excess when buying Loss Damage Waiver
#9UPDATE Employee
Mon, March 08, 2004
I am an employee at the Hertz Reservation Center in Oklahoma City. Each agent is required to advise of the Non Waiverable Fee, when a customer desires information regarding Loss Damage Waiver (not insurance, since we are not bonded). International locations will always have a Non Waiverable Excess, which is determined by the type and size of car. People can purchase a Super CDW, which waives this fee, and it is mandatory to offer this, if the customer opts for the CDW (this information can be found on the Hertz Website). I've worked here for 10 years, and am amazed on how many people fail to realize that these are legal binding contracts. Hertz is a reputtable company, and has nothing to hide.
Mark
Oklahoma City,Oklahoma,
U.S.A.
Non Waiverable Excess when buying Loss Damage Waiver
#10UPDATE Employee
Mon, March 08, 2004
I am an employee at the Hertz Reservation Center in Oklahoma City. Each agent is required to advise of the Non Waiverable Fee, when a customer desires information regarding Loss Damage Waiver (not insurance, since we are not bonded). International locations will always have a Non Waiverable Excess, which is determined by the type and size of car. People can purchase a Super CDW, which waives this fee, and it is mandatory to offer this, if the customer opts for the CDW (this information can be found on the Hertz Website). I've worked here for 10 years, and am amazed on how many people fail to realize that these are legal binding contracts. Hertz is a reputtable company, and has nothing to hide.
Mark
Oklahoma City,Oklahoma,
U.S.A.
Non Waiverable Excess when buying Loss Damage Waiver
#11UPDATE Employee
Mon, March 08, 2004
I am an employee at the Hertz Reservation Center in Oklahoma City. Each agent is required to advise of the Non Waiverable Fee, when a customer desires information regarding Loss Damage Waiver (not insurance, since we are not bonded). International locations will always have a Non Waiverable Excess, which is determined by the type and size of car. People can purchase a Super CDW, which waives this fee, and it is mandatory to offer this, if the customer opts for the CDW (this information can be found on the Hertz Website). I've worked here for 10 years, and am amazed on how many people fail to realize that these are legal binding contracts. Hertz is a reputtable company, and has nothing to hide.
Mark
Oklahoma City,Oklahoma,
U.S.A.
Non Waiverable Excess when buying Loss Damage Waiver
#12UPDATE Employee
Mon, March 08, 2004
I am an employee at the Hertz Reservation Center in Oklahoma City. Each agent is required to advise of the Non Waiverable Fee, when a customer desires information regarding Loss Damage Waiver (not insurance, since we are not bonded). International locations will always have a Non Waiverable Excess, which is determined by the type and size of car. People can purchase a Super CDW, which waives this fee, and it is mandatory to offer this, if the customer opts for the CDW (this information can be found on the Hertz Website). I've worked here for 10 years, and am amazed on how many people fail to realize that these are legal binding contracts. Hertz is a reputtable company, and has nothing to hide.
