#20
Tue, January 01, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Kurt Shellhorn
Their relationship to the company: Supporter
Rebuttal:
I'm surprised at the comments here. I am in no way employed by or related to anyone who is employed at HP. I have purchased several HP producs (printers, Vectra, etc). While I, too, had problems with my Vectra PC, HP surprised me with OUTSTANDING customer service. They spent literally hours on the phone with me, sent a repairman to my home to install a replacement
video card and through the whole process were exceedingly helpful. I tell everyone I know about their customer service and will do so until they treat me otherwise. From the sound of the complainer's letter, they haven't really contacted the right folks at HP and certainly can't blame the retail store attitude on HP. I suggest they try calling HP againthough for the life of me can't figure why they waited two years to begin with!