- Report: #686947
Complaint Review: Hewlett packard - Houston Texas
Reported By:
Jennifer -
, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hewlett packard
Houston, Texas, United States of America
Phone:
1866hpinvent
Web:
Www.hp.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hewlett packard Hp Poor quality control. 3 month old laptop dead suddenly. Houston, Texas
3 months to the day, that I purchased my HP laptop, the computer wouldn't turn on. I called tech support and they told me to send it to them. They said it would take 2 weeks to return unless I paid $16 to expedite the shipping. I told them that it was their quality control issue and my computer should be expedited at no additional cost. They gave me the proverbial F-you and charged me the fee anyway. Because I choose to expedite the shipping they told me I would have my computer by January 27th. I got a call on the 25th saying that I shouldn't expect my computer back until february 8th! When I called back to tell them that this was unacceptable, I was told that HP found NOTHING wrongwith the computer but still has the return shipping scheduled for feb 8th. The customer service/tech service reps said the only thing they can do on my behalf is put in a request to ship sooner. It's been 24 hours later and I still can't get confirmation that my computer will be shipped out immediately. My computer is being held hostage, I've bee shaken down for expedited shipping for THEIR INFERIOR product, and I can't speak with anybody that can fix this problem. I an unemployed and am unable to apply for jobs (I only have an Ipod touch) and I'm snowed in. I can only pray that I'm not missing out on job opportunities. I will never buy an HP or compact product again!!!
4 Updates & Rebuttals
Steve
Bradenton,Florida,
U.S.A.
The problem here was not with HP
#2Consumer Comment
Wed, February 23, 2011
I have used HP products for many years, and still do. I have never had a problem.
I bought an HP laptop that Circuit City had gutted out and misrepresented during their going out of business sale. I bought it. Registered it, and then sent it in under warranty and HP totally refurbished it without hesitation and shipped it back to me. It didn't cost me a dime.
They offered expedited shipping, and I declined. They do not force it on you, and they do not make any money on that expedited shipping. Use some common sense.
Now, back to your "problem". HP found no problem with your laptop.
You probably had a dead battery!
No rip off. And, nobody says you have to have a computer to to job hunting. You can do it the old fashioned way. In person! What a concept! Or, go to the library to scan the online ads.
FYI...It's NOT "compact". Idiot. No wonder your unemployed.
Pdj
Columbus,Ohio,
U.S.A.
HP Corporate
#3Consumer Suggestion
Wed, February 23, 2011
Hi! Just contact their corporate office. It actually works. I had a similar (although less minor problem then yours) where they charged me for the recovery disks. I ask for a refund from their tech support and was told there wasn't anything they could do. I explained to them their booklet said I am to get free recovery disks...any who I filed a complaint on HP website and their corporate office called me and actually resoled the problem :).
Here is a link that gives you their corporate mailing address and phone number:
http://www8.hp.com/us/en/hp-information/about-hp/headquarters.html
Karl
Highlands Ranch,Colorado,
USA
***HP STOCK ALERT: HEWLETT PACKARD'S STOCK SUNK............
#4Consumer Comment
Wed, February 23, 2011
by over 12% today in after hours trading!
*Anyone can go to the cnnmoney website and type in- HPQ, and see for yourself that the stock sunk 12.09% in after hours trading, right?
Thank You
***************************** MORTGAGE/BANK ALERT *****************************
*Make sure to type in the following at this site and read the Ripoff Reports for valuable information if you have a mortgage or a bank account in the USA-
MERRILL LYNCH
BANK OF AMERICA
INDYMAC
WELLS FARGO
GMAC
CHASE
ALLY
CITIGROUP
LITTON LOAN
US BANK
ONE WEST
GM CREDIT CARD SERVICES
Karl
Highlands Ranch,Colorado,
USA
"ORGANIZED CRIME SYNDICATE POEM"....
#5Consumer Comment
Fri, February 04, 2011
is a poem that's available at this website!
*Just type in 683114 and it appears as 'Consumer Comment #2' at Ripoff Report #683114.
Thank You
P.S. It appears that Hewlett Packard may be part of an 'organized crime syndicate' that is also referred to as the "hub", according to information available on the web.
If you 'Google' this- WHO OWNS THE FED BANK, WHO CONTROLS WHO VIDEO, and watch it on the web, you'll hear the narrator discuss how the people and the companies that appear in the charts at the beginning of that video are part of this organized crime syndicate, right?
Now 'Google' this- WHO OWNS THE FED?, and go to the site with the 5 charts. Those are the same charts being displayed in the video!
Hewlett Packard is listed in 'Chart 3', correct?
So, Hewlett Packard appears to be part of this 'organized crime syndicate' which seems to be connected to the Federal Reserve, wouldn't everyone agree?
Thank You
