- Report: #1188663
Complaint Review: hewlett packard - Nationwide
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hewlett packard
Nationwide, USA
Web:
www.hp.com
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hewlett packard HP ruined my laptop remotely! Nationwide
On November 7, 2014 I contacted hp to find out if I was eligible for a new battery under my warranty or would I have to pay for one.A tech agent then decided to go into my computer and delete something off of my computer.I think he deleted a partition and now my system is not stable but since the incident I have spoken with hp and they want me to send in my laptop for repair.I do not know what do do because the company claimed that have trained technical support but how am I as a consumer supposed to trust that when I send in my laptop that it's not going to come back more messed up then it is now? They didn't even tell me how long it would take.They told me to send it in for repair and wait.This is not acceptable I need my laptop for businiess purposes.I really don't know what to do from this point.I think it is unfair for the company to not offer any other options since they were the ones who cause this fiasco in the first place.
2 Updates & Rebuttals
Nina Ross
Michigan,Thanks but No
#2Author of original report
Fri, December 05, 2014
Unfortnately I don't have the luxury of have a backup computer and like I said before HP can't not be trusted.
ramjet
Michigan,Backup machine
#3Consumer Comment
Thu, November 13, 2014
I don't really know what happened here because it was written poorly.
However, if having a laptop is crucial to you for business purposes, you need to have 2 computers and keep them pretty current. That way, when you have to send one in for repair, you'll still be able to function.
Pretty cheap insurance.
