S.n.
Bucyrus,#2Consumer Suggestion
Tue, October 05, 2004
I'm sorry that you had such problems with HMS. My "used" home had HMS when I purchased the home and they have been wonderful. I have had my heating system and A/C worked on several times, my hot water heater replaced and never had a problem with them. Perhaps it's the difference in the repair companies we use here. If one of them shows up and can't repair what is broken immediately, they come back with the proper parts or send someone else and it is only one deductible charge. The repair persons will call me at work and tell me what time they will be at my home so that I can meet them and minimize lost time at my job. I'm not crazy about paying for the warranty every year until I need it and then it is worth it.