- Report: #1454444
Complaint Review: Holiday Inn Express & Suites Fort Worth Southwest (I-20) - Fort Worth Texas
Reported By:
Chuck -
Edgerton, Wisconsin, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Holiday Inn Express & Suites Fort Worth Southwest (I-20)
4609 Citylake Blvd West Fort Worth, 76132 Texas, United States
Phone:
(817) 292-4900
Web:
https://www.ihg.com/holidayinnexpress/hotels/us/en/fort-worth/ftwbt/hoteldetail?cm_mmc=GoogleMaps-_-
Categories:
Business Rating:
(0)
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Holiday Inn Express & Suites Fort Worth Southwest ,I-20, 4609 Citylake Blvd West , Fort Worth, Texas 76132 Hotel will not return agreed credit to my credit card for room without air Fort Worth Texas
I checked into the Holiday Inn at 4628 City Lake Blvd W, Fort Worth, TX 76132 on June 12th around 9pm for a three days. That evening the heat was around 98 degrees outside. The air was not working in my room. I called front desk and asked if it could be fixed or if I could be moved to a different room. Hotel employee came to my room and worked on the air. It was working for 15 minutes and then returned to hot air. I called front desk again. Asked for different room. Was told they didn't a open room. I asked to be moved to a different hotel (few in the area). They didn't move me but told me I could leave and check in to the other hotel (as they had available room). So, I checked into the other hotel for the three days. At the end of the week I received a hotel bill for $305.66 for all three nights. I called the hotel, they told me the manager would correct the billing. A week passed and I didn't find a credit on my credit card. I called back, was told the manager was issuing a credit $305.66. End of July I still didn't get a credit. I called back again and was told I would receive credit. Its now August and I still don't have my credit.
