Complaint Review: HOLIDAY RV & MARINE - BULLHEAD CITY Arizona

I am Michael Bayne, the Service Manager of Holiday RV & Marine in Bullhead City, AZ. Let me start this rebuttal with a few facts that speak volumes on this dealership's focus on customer service. Mercury Marine, the largest marine engine manufacturer in the world, compiles customer service records directly from the consumer and scores each dealership accordingly. The currently nation average is 93.2 %. This dealership's customer satisfaction score is 97.8 %, 4.5 points higher than the national average. So, the allegations about poor customer service simply are not founded, and in fact all evidence proves that Holiday RV & Marine is a shining beacon in the area of customer service and satisfaction. The fact that we are taking the time to prepare this rebuttal is evidence that this dealership takes customer satisfaction very seriously. As with any business, it is impossible to satisfy every customer 100% of the time. Although as a dealership we strive to meet every customer's needs, some customers simply are not satisfied no matter what is done in their favor. In this case, we were the 3rd dealership that the author of this report abused. He wrote another report on another marine dealership with the same over-exaggerated accusations of abuse and mistreatment (http://www.ripoffreport.com/reports/0/382/RipOff0382080.htm). Further investigation reveals that the author has a chronic problem with the service industry, posting reports on auto dealers and Fingerhut magazine. What I did for the author was convince Yamaha Marine to supply a $3700.00 lower unit for his engine at no charge, even though Yamaha Marine was in no way responsible for the poor performance of his engine. I personally used my good standing with Yamaha to help this customer. It became necessary to test this vehicle on a waterway. During that test, the prop grazed sand and we offered to repair the prop. The prop had small scratches on the edges and a repair would have been sufficient. The author insisted on a brand new prop, which was not warranted. Had we scratched the lower unit, the industry accepted form of repair would have been to paint the lower unit, not replace it. The same principal applies to his prop. This disagreement is what caused this whole problem with this customer. He started calling my technician negligent, which I do not tolerate. When working with water vehicles, small accidents will happen. It is a fact of this business. In fact, the reason this customer was in need of serious repairs on his boat is because he hit an under-water rock formation, throwing him and his mother overboard, resulting in her death. Of all people, he should know that water vehicles of all varieties are prone to minor and sometimes major accidents. We tried to resolve this reasonably and respectfully, but sometimes that is not possible. This customer was by far the most difficult customer I have ever dealt with, in over 10 years in customer service. When reports like this are written, sometimes it becomes necessary to consider the source. I feel sorry for the service manager of any dealership this person chooses to do business with, or for any other personnel in any other industry that this person may contact.

I will begin with the fact that I'M VERY UPSET, and very disappointed/dissatisfy and disrespected by all this people representing this upper mentioned firm. Once more I encountered AGAIN other crocks. It all begin with damages on my 2008 Skeeter Bass Boat made by Andy, Mike Bayne's employee which took my boat for test to the Lake Havasu-AZ. I found this damages today 10.30.2008 when Ive inspected my boat prior to delivery. Actually when I've arrived at this facility around 14:00 Hrs, Mike Bayne told me that the level of the Lake it is low, and they want it to wait until this water goes up in order to test my boat. I do not know what happened but when Andy got back at the facility with my boat they were looking to at, and when I approached them I visualized some damages on my boat and my propeller. Those damages are as follow : the Humminbird Transducer Side Image which was located on the back of the boat was missing completely, and the mount/bracket which holds the transducer as well. It appear that they back into something, and then lost it on the Lake. It is completely ripped off from the cable, and the bracket broken in half. I want to mention that I bought this GPS-Fishfinder Humminber 797c2 SI Combo Chartplotter-with Side Imaging Sonar on the 08.30.2008 from 'Bass Pro Shop'' in Las Vegas-NV, and I've paid $ 1,077.49 for it. The transducer was in very good working condition when I left the boat to Holiday RV & Marine Bullhead City back in 09.28.2008, and I have pictures and video tape recorded as a proof that this transducer was there, and got no damages at all, or missing. So, as Mike Bayne agreed and signed for this damages it is very obvious that this individual Andy, employee of this repair shop, it's responsible for this negligence situation (and it's not the first time when happened such a damages caused AGAIN by this Andy, as I heard from Stan-Owner and Mike Bayne-Service Manager conversation) made me think that this place it is other sloppy Service-Boat Firm responsible for mishandling customers expenses property. Very sad because Stan (the Owner) insulted me (a*****e) without reason. NO RESPECT WHAT SO EVER, that is exactly what I encountered from this 3 individuals as follow : Stan; Mike Bayne and Tony. Customer Service was missing completely, and once more, even this 3 guys have forgotten that I was the customer which I brought them some business in today's economy harsh time. They use intimidation and insults in order to make me drop the damages made by his employee, and try to convince me that it's nothing because they got similar situation where they end up in court. I told them that it OK with me if they will replace the chipped propeller with a brand new one instead of the one damaged by their employee, and give me other brand new transducer and brand new bracket back. I also told them that I will install my seft this items. They disagree completely with my request and threaten me with the police if I will not leave their facility..WOW.. After I was insulted and disrespected by this Tracker/Yamaha Representative, and damage my property they use intimidation in order to get rid of me. They said that when I agree to test my boat on the Lake by them, I also have to admit that this accidents happen all the time, so they will take NO responsibility if that will happen. I told them that when a customer leave a property for repairs then the customers expect to get back their goods in the same conditions, not damaged. And I assume as a customers that they have professional personnel which they know what they are doing, and how to handle such a expensive property They also lie me regarding their hours of work on my boat saying that they fixed my gauges or instruments, due to my request to inspect those instruments because of recent mulfanctions, but honestly those DO NOT work yet properly. There was no power what so ever on my boat because the panel do not turn on any instruments, so even the horn was not functioning any more. They could not turn on any power on my front panel. They even forgot to close/screw-in the plastic cork on the back of the boat in order to avoid getting water inside the electrical compartment where the battery and charger stands. They were so confused that even after one month of having my boat in their possession, still repeatedly asked me if the boat have any battery switch. There was a lot of sand all over that place and I belive that this guys got no clue what so ever to take care of this repairs. I recall that 2 of his employee are attending Yamaha repair school right now, so what kind of knowledge and experience this people got, because honestly I got the impression that they are beginners and were going back and forth by not knowing what to look for. I did refused them to refurbished or remanufactured the damaged propeller, because that was ''their resonable'' repairs offer in order to fix the damages that were made recently with NO other alternatives. I requested brand new propeller due to their mistake. Actually they told me to take my boat from their facility and leave. I insisted my self in signing some release form of my boat in order to put remarks and have them take responsibility of the damages. I made some photos which will proof all those allegations. They refused any further assistance even with the transducer damage replacement. As all this damages and mistakes or mistratment and refusal, then I will let all of you to decided or judge what kind of people those are, based on this situation. I hope that this complain will stop other customers to go over there and recieve similar tratement or damages at their property.. My experience was nothing than disrespect, insultes and rude behaviour.. Customer service was missing completely, and they did not cover this upper mentioned damages.. Marian Las Vegas, Nevada U.S.A.

I will begin with the fact that I'M VERY UPSET, and very disappointed/dissatisfy and disrespected by all this people representing this upper mentioned firm. Once more I encountered AGAIN other crocks. It all begin with damages on my 2008 Skeeter Bass Boat made by Andy, Mike Bayne's employee which took my boat for test to the Lake Havasu-AZ. I found this damages today 10.30.2008 when Ive inspected my boat prior to delivery. Actually when I've arrived at this facility around 14:00 Hrs, Mike Bayne told me that the level of the Lake it is low, and they want it to wait until this water goes up in order to test my boat. I do not know what happened but when Andy got back at the facility with my boat they were looking to at, and when I approached them I visualized some damages on my boat and my propeller. Those damages are as follow : the Humminbird Transducer Side Image which was located on the back of the boat was missing completely, and the mount/bracket which holds the transducer as well. It appear that they back into something, and then lost it on the Lake. It is completely ripped off from the cable, and the bracket broken in half. I want to mention that I bought this GPS-Fishfinder Humminber 797c2 SI Combo Chartplotter-with Side Imaging Sonar on the 08.30.2008 from 'Bass Pro Shop'' in Las Vegas-NV, and I've paid $ 1,077.49 for it. The transducer was in very good working condition when I left the boat to Holiday RV & Marine Bullhead City back in 09.28.2008, and I have pictures and video tape recorded as a proof that this transducer was there, and got no damages at all, or missing. So, as Mike Bayne agreed and signed for this damages it is very obvious that this individual Andy, employee of this repair shop, it's responsible for this negligence situation (and it's not the first time when happened such a damages caused AGAIN by this Andy, as I heard from Stan-Owner and Mike Bayne-Service Manager conversation) made me think that this place it is other sloppy Service-Boat Firm responsible for mishandling customers expenses property. Very sad because Stan (the Owner) insulted me (a*****e) without reason. NO RESPECT WHAT SO EVER, that is exactly what I encountered from this 3 individuals as follow : Stan; Mike Bayne and Tony. Customer Service was missing completely, and once more, even this 3 guys have forgotten that I was the customer which I brought them some business in today's economy harsh time. They use intimidation and insults in order to make me drop the damages made by his employee, and try to convince me that it's nothing because they got similar situation where they end up in court. I told them that it OK with me if they will replace the chipped propeller with a brand new one instead of the one damaged by their employee, and give me other brand new transducer and brand new bracket back. I also told them that I will install my seft this items. They disagree completely with my request and threaten me with the police if I will not leave their facility..WOW.. After I was insulted and disrespected by this Tracker/Yamaha Representative, and damage my property they use intimidation in order to get rid of me. They said that when I agree to test my boat on the Lake by them, I also have to admit that this accidents happen all the time, so they will take NO responsibility if that will happen. I told them that when a customer leave a property for repairs then the customers expect to get back their goods in the same conditions, not damaged. And I assume as a customers that they have professional personnel which they know what they are doing, and how to handle such a expensive property They also lie me regarding their hours of work on my boat saying that they fixed my gauges or instruments, due to my request to inspect those instruments because of recent mulfanctions, but honestly those DO NOT work yet properly. There was no power what so ever on my boat because the panel do not turn on any instruments, so even the horn was not functioning any more. They could not turn on any power on my front panel. They even forgot to close/screw-in the plastic cork on the back of the boat in order to avoid getting water inside the electrical compartment where the battery and charger stands. They were so confused that even after one month of having my boat in their possession, still repeatedly asked me if the boat have any battery switch. There was a lot of sand all over that place and I belive that this guys got no clue what so ever to take care of this repairs. I recall that 2 of his employee are attending Yamaha repair school right now, so what kind of knowledge and experience this people got, because honestly I got the impression that they are beginners and were going back and forth by not knowing what to look for. I did refused them to refurbished or remanufactured the damaged propeller, because that was ''their resonable'' repairs offer in order to fix the damages that were made recently with NO other alternatives. I requested brand new propeller due to their mistake. Actually they told me to take my boat from their facility and leave. I insisted my self in signing some release form of my boat in order to put remarks and have them take responsibility of the damages. I made some photos which will proof all those allegations. They refused any further assistance even with the transducer damage replacement. As all this damages and mistakes or mistratment and refusal, then I will let all of you to decided or judge what kind of people those are, based on this situation. I hope that this complain will stop other customers to go over there and recieve similar tratement or damages at their property.. My experience was nothing than disrespect, insultes and rude behaviour.. Customer service was missing completely, and they did not cover this upper mentioned damages.. Marian Las Vegas, Nevada U.S.A.

I will begin with the fact that I'M VERY UPSET, and very disappointed/dissatisfy and disrespected by all this people representing this upper mentioned firm. Once more I encountered AGAIN other crocks. It all begin with damages on my 2008 Skeeter Bass Boat made by Andy, Mike Bayne's employee which took my boat for test to the Lake Havasu-AZ. I found this damages today 10.30.2008 when Ive inspected my boat prior to delivery. Actually when I've arrived at this facility around 14:00 Hrs, Mike Bayne told me that the level of the Lake it is low, and they want it to wait until this water goes up in order to test my boat. I do not know what happened but when Andy got back at the facility with my boat they were looking to at, and when I approached them I visualized some damages on my boat and my propeller. Those damages are as follow : the Humminbird Transducer Side Image which was located on the back of the boat was missing completely, and the mount/bracket which holds the transducer as well. It appear that they back into something, and then lost it on the Lake. It is completely ripped off from the cable, and the bracket broken in half. I want to mention that I bought this GPS-Fishfinder Humminber 797c2 SI Combo Chartplotter-with Side Imaging Sonar on the 08.30.2008 from 'Bass Pro Shop'' in Las Vegas-NV, and I've paid $ 1,077.49 for it. The transducer was in very good working condition when I left the boat to Holiday RV & Marine Bullhead City back in 09.28.2008, and I have pictures and video tape recorded as a proof that this transducer was there, and got no damages at all, or missing. So, as Mike Bayne agreed and signed for this damages it is very obvious that this individual Andy, employee of this repair shop, it's responsible for this negligence situation (and it's not the first time when happened such a damages caused AGAIN by this Andy, as I heard from Stan-Owner and Mike Bayne-Service Manager conversation) made me think that this place it is other sloppy Service-Boat Firm responsible for mishandling customers expenses property. Very sad because Stan (the Owner) insulted me (a*****e) without reason. NO RESPECT WHAT SO EVER, that is exactly what I encountered from this 3 individuals as follow : Stan; Mike Bayne and Tony. Customer Service was missing completely, and once more, even this 3 guys have forgotten that I was the customer which I brought them some business in today's economy harsh time. They use intimidation and insults in order to make me drop the damages made by his employee, and try to convince me that it's nothing because they got similar situation where they end up in court. I told them that it OK with me if they will replace the chipped propeller with a brand new one instead of the one damaged by their employee, and give me other brand new transducer and brand new bracket back. I also told them that I will install my seft this items. They disagree completely with my request and threaten me with the police if I will not leave their facility..WOW.. After I was insulted and disrespected by this Tracker/Yamaha Representative, and damage my property they use intimidation in order to get rid of me. They said that when I agree to test my boat on the Lake by them, I also have to admit that this accidents happen all the time, so they will take NO responsibility if that will happen. I told them that when a customer leave a property for repairs then the customers expect to get back their goods in the same conditions, not damaged. And I assume as a customers that they have professional personnel which they know what they are doing, and how to handle such a expensive property They also lie me regarding their hours of work on my boat saying that they fixed my gauges or instruments, due to my request to inspect those instruments because of recent mulfanctions, but honestly those DO NOT work yet properly. There was no power what so ever on my boat because the panel do not turn on any instruments, so even the horn was not functioning any more. They could not turn on any power on my front panel. They even forgot to close/screw-in the plastic cork on the back of the boat in order to avoid getting water inside the electrical compartment where the battery and charger stands. They were so confused that even after one month of having my boat in their possession, still repeatedly asked me if the boat have any battery switch. There was a lot of sand all over that place and I belive that this guys got no clue what so ever to take care of this repairs. I recall that 2 of his employee are attending Yamaha repair school right now, so what kind of knowledge and experience this people got, because honestly I got the impression that they are beginners and were going back and forth by not knowing what to look for. I did refused them to refurbished or remanufactured the damaged propeller, because that was ''their resonable'' repairs offer in order to fix the damages that were made recently with NO other alternatives. I requested brand new propeller due to their mistake. Actually they told me to take my boat from their facility and leave. I insisted my self in signing some release form of my boat in order to put remarks and have them take responsibility of the damages. I made some photos which will proof all those allegations. They refused any further assistance even with the transducer damage replacement. As all this damages and mistakes or mistratment and refusal, then I will let all of you to decided or judge what kind of people those are, based on this situation. I hope that this complain will stop other customers to go over there and recieve similar tratement or damages at their property.. My experience was nothing than disrespect, insultes and rude behaviour.. Customer service was missing completely, and they did not cover this upper mentioned damages.. Marian Las Vegas, Nevada U.S.A.

I will begin with the fact that I'M VERY UPSET, and very disappointed/dissatisfy and disrespected by all this people representing this upper mentioned firm. Once more I encountered AGAIN other crocks. It all begin with damages on my 2008 Skeeter Bass Boat made by Andy, Mike Bayne's employee which took my boat for test to the Lake Havasu-AZ. I found this damages today 10.30.2008 when Ive inspected my boat prior to delivery. Actually when I've arrived at this facility around 14:00 Hrs, Mike Bayne told me that the level of the Lake it is low, and they want it to wait until this water goes up in order to test my boat. I do not know what happened but when Andy got back at the facility with my boat they were looking to at, and when I approached them I visualized some damages on my boat and my propeller. Those damages are as follow : the Humminbird Transducer Side Image which was located on the back of the boat was missing completely, and the mount/bracket which holds the transducer as well. It appear that they back into something, and then lost it on the Lake. It is completely ripped off from the cable, and the bracket broken in half. I want to mention that I bought this GPS-Fishfinder Humminber 797c2 SI Combo Chartplotter-with Side Imaging Sonar on the 08.30.2008 from 'Bass Pro Shop'' in Las Vegas-NV, and I've paid $ 1,077.49 for it. The transducer was in very good working condition when I left the boat to Holiday RV & Marine Bullhead City back in 09.28.2008, and I have pictures and video tape recorded as a proof that this transducer was there, and got no damages at all, or missing. So, as Mike Bayne agreed and signed for this damages it is very obvious that this individual Andy, employee of this repair shop, it's responsible for this negligence situation (and it's not the first time when happened such a damages caused AGAIN by this Andy, as I heard from Stan-Owner and Mike Bayne-Service Manager conversation) made me think that this place it is other sloppy Service-Boat Firm responsible for mishandling customers expenses property. Very sad because Stan (the Owner) insulted me (a*****e) without reason. NO RESPECT WHAT SO EVER, that is exactly what I encountered from this 3 individuals as follow : Stan; Mike Bayne and Tony. Customer Service was missing completely, and once more, even this 3 guys have forgotten that I was the customer which I brought them some business in today's economy harsh time. They use intimidation and insults in order to make me drop the damages made by his employee, and try to convince me that it's nothing because they got similar situation where they end up in court. I told them that it OK with me if they will replace the chipped propeller with a brand new one instead of the one damaged by their employee, and give me other brand new transducer and brand new bracket back. I also told them that I will install my seft this items. They disagree completely with my request and threaten me with the police if I will not leave their facility..WOW.. After I was insulted and disrespected by this Tracker/Yamaha Representative, and damage my property they use intimidation in order to get rid of me. They said that when I agree to test my boat on the Lake by them, I also have to admit that this accidents happen all the time, so they will take NO responsibility if that will happen. I told them that when a customer leave a property for repairs then the customers expect to get back their goods in the same conditions, not damaged. And I assume as a customers that they have professional personnel which they know what they are doing, and how to handle such a expensive property They also lie me regarding their hours of work on my boat saying that they fixed my gauges or instruments, due to my request to inspect those instruments because of recent mulfanctions, but honestly those DO NOT work yet properly. There was no power what so ever on my boat because the panel do not turn on any instruments, so even the horn was not functioning any more. They could not turn on any power on my front panel. They even forgot to close/screw-in the plastic cork on the back of the boat in order to avoid getting water inside the electrical compartment where the battery and charger stands. They were so confused that even after one month of having my boat in their possession, still repeatedly asked me if the boat have any battery switch. There was a lot of sand all over that place and I belive that this guys got no clue what so ever to take care of this repairs. I recall that 2 of his employee are attending Yamaha repair school right now, so what kind of knowledge and experience this people got, because honestly I got the impression that they are beginners and were going back and forth by not knowing what to look for. I did refused them to refurbished or remanufactured the damaged propeller, because that was ''their resonable'' repairs offer in order to fix the damages that were made recently with NO other alternatives. I requested brand new propeller due to their mistake. Actually they told me to take my boat from their facility and leave. I insisted my self in signing some release form of my boat in order to put remarks and have them take responsibility of the damages. I made some photos which will proof all those allegations. They refused any further assistance even with the transducer damage replacement. As all this damages and mistakes or mistratment and refusal, then I will let all of you to decided or judge what kind of people those are, based on this situation. I hope that this complain will stop other customers to go over there and recieve similar tratement or damages at their property.. My experience was nothing than disrespect, insultes and rude behaviour.. Customer service was missing completely, and they did not cover this upper mentioned damages.. Marian Las Vegas, Nevada U.S.A.

I will begin with the fact that I'M VERY UPSET, and very disappointed/dissatisfy and disrespected by all this people representing Holiday RV & Marine from Bullhead City, AZ. Once more I encountered AGAIN other crocks. It all begin with damages on my 2008 Skeeter Bass Boat made by Mr. Andy, Mike Bayne's employee which took my boat for test to the Lake Havasu-AZ. I found this damages today 10.30.2008 when Ive inspected my boat prior to delivery. Actually when I've arrived at this facility around 14:00 Hrs, Mr. Mike told me that the level of the Lake it is low, and they want it to wait until this water goes up in order to test my boat. I do not know what happened but when Mr.Andy got back at the facility with my boat they were looking at, and when I approached them I visualized some damages on my boat and my propeller. Those damages are as follow : the Humminbird Transducer Side Image which was located on the back of the boat was missing completely, and the mount/bracket which holds the transducer as well. Scratches under the boat. It also appear that they back into something or hit the bottom of the lake or some rocks from the bottom. The transducer it's completely ripped off from the cable, and the bracket broken in half. I want to mention that I bought this GPS-Fishfinder Humminber 797c2 SI Combo Chartplotter-with Side Imaging Sonar on the 08.30.2008 from 'Bass Pro Shop'' in Las Vegas-NV, and it was instaled with one week prior to this delivery at this Yamaha repair shop mentioned firm in Bullhead City. The transducer was in very good working condition when I left the boat to Holiday RV & Marine back in 09.28.2008, so they kept my boat for almost one month in order to receive some parts from Yamaha Corporation. I have pictures and video tape recorded as a proof that this transducer was there, and there was no damages at all, or missing parts. So, as Mike Bayne agreed and signed for this damages, so it is very obvious that this individual Andy which tested my boat at the Lake Havasu, is responsible for this negligence situation (and it's not the first time when happened such a damages are caused AGAIN by this Andy, as I heard from Stan-Owner and Mike Bayne-Service Manager conversation) made me think that this place it is other sloppy Service-Boat Firm responsible for mishandling customers expenses property. Very sad because Stan-Owner of this rude and sloppy facility, insulted me (a*****e) without reason. NO RESPECT WHAT SO EVER as follow : Stan; Mike; Tony. Customer Service was missing completely. This individuals have forgotten completely that I was the customer which I brought them some business in today's economy harsh time. They use intimidation and insults in order to make me drop the damages made by his employee, and try to convince me that it's nothing because they got similar situation where they end up in court. I told them that it OK with me if they will replace the chipped propeller with a brand new one instead, and give me other brand new transducer and brand new bracket back. I also told them that I will install my seft this items. They disagree completely with my request and threaten me with the police if I will not leave their facility..WOW.. After I was insulted and disrespected by Tracker/Yamaha Representative, and damage my property they use intimidation in order to get rid of me. They said that when I agree to test my boat on the Lake by them, I also have to admit that this accidents happen all the time, so they will take no responsibility if that will happen. I told them that when a customer leave a property for repairs then the customers expect to get back their goods in the same conditions, not damaged. And I assume as a customers that they have professional personnel which they know what they are doing, and how to handle such a expenses property like mine which cost me about 36,700.00 usd. They also lie me regarding their hours of work on my boat saying that they fixed my gauges or instruments, but honestly those DO NOT work yet properly, because I requested their assistance/repair due to some malfunctions. There was no power what so ever on my boat because the panel do not turn on any instruments, so even the horn was not functioning any more, which was OK prior to this controversy repairs visit. They could not turn on any power on my front panel. They even forgot to screw-in the plastic cork on the back of the boat in order to avoid getting water inside the electrical compartment where the battery and charger stands, so I informed them to do it in advance about it. They were so confused that even after one month of having my boat in their possession, still repeatedly asked me if the boat have any battery switch. There was a lot of sand all over that place and I belive that this guys got no clue what so ever how to take care of this repairs. I recall that 2 of his employee are attending Yamaha repair school right now, so what kind of knowledge this people got, because honestly I got the impression that they are beginners and were moving back and forth by not knowing what to look for. They said that they offered me a resonable repairs, which mean all this ''resonable repairs'' represent remanufactured parts, and there is NO other alternatives. I did refused them to refurbished or remanufactured the damaged propeller. I requested brand new propeller due to their mistake. Actually they told me to take my boat from their facility and leave. I insisted my self in signing some release form of my boat in order to put remarks and have them take responsibility of the damages. I made some photos which will proof all those allegations. They refused any further assistance even with the transducer damage replacement. As all this recent damages and mistakes end it up with this type of mistratment and refusal I let you decided or judge what kind of people are they, based on this situation. I hope that this complain will stop other customers to go over there and recieve similar tratement or damages at their property.. My experience was nothing than disrespect, insultes and rude behaviour.. Customer service was missing completely, and they did not cover this upper mentioned damages.. Marian Las Vegas, Nevada U.S.A.