Complaint Review: Home Defense Law Group - Orlando Florida

 On June 5th 2012 after hearing about them through a radio advertisement, I aquired the services of ****** ****** & ******, LLP d/b/a Home Defense Law Group to represent me with a mortgage forclosure proceeding with Bank of America, concerning my property at ****************************** XXXXX.I spoke with ****** ****** who assured me that for a initial retainer of $1,895.00 and a monthly retainer of $495.00 for 6 months I would be reprsented by HDLG and that they would work with my lender Bank of America to avoid foreclosure and renegotiate terms of the loan.

I was assured by Ms. ****** that all would be well . To please have patience. I would be contacted periodically with ststus of my case. She also explained that i would be assigned a case worker(****** *********). I've pretty much never heard from ***** since. "I've NEVER received one call from anyone at HDLG for ANYTHING after this, unless I called first"!

After about a month of not hearing anything from anybody at HDLG I called to find out the status of my case. I was told that my case worker "******" would call me back. I also want to state that I have never been able to get MS. ********* on the phone on the first try. I was usually called back late that afternoon or more commonly the next day. When I finally did get her on the phone she would commence to tell me how these things take time and that everything was fine. I asked for some kind of documentation or acknowledgemnt by Bank of Ameerica that HDLG was my representative in my foreclosure case or just anything to let me know that the case was growing some kind of momentum. She explained that there was nothing she had for me to look at. To please trust that all will be ok. "FIRST RED FLAG"! I tried to call at least once a month. I would usually get a call back the next day,if at all, or even worse if anyone answered the phone at all. She asked me to send copies of bills, bank statements, etc. twice in this six month period, which I always got back to her right away. This same senerio of smoke blowing continued until December. By this time in December I was tired of ****** blowing smoke up my rear and very fustrated with the lack of customer service and lack of proof that HDLG had done anything for my case at all. So I requested a meeting with her and ******. She agreed to meet with me. We met in Janurary at the offices of HDLG. This was in Janurary. ***** never showed up. During our meeting I expressed my discontent with the way my case was being handled. She apologized once again began her explanation of how these things take time, and how they were working on it. I said "Fine, do you have some sort of file on my case?"

"I want some proof that that you've been working with my lender."

She leaves the room for a minute and shows up with a file. But she refuses to let me look in it.

I told her that I wanted to see.

1) Proof of Acklowgement by my Lender B.O.A that HDLG is my representative in this case.

2) Case number with B.O.A

3) Contact/Laison at B.O.A

4) Any documentation sent between HDLG and B.O.A cocerning my case.

Once again Ms. ********* refuses to let me see the file right then and there. But she did agree to get everthing I asked for together and email it to me that same afternoon. I was not happy but I half heartedly agreed. The next day she sent me an email with an EMPTY attachment. Very upset I immidiately sent her a reply that there was nothing attached and to please resend. I havent' t heard from her or anyone from HDLG since. On 4/6/13 I sent an email to Ms. ********* stating my intent to report HDLG to BBB and seek legal representation against them unless i heard back within 24 hrs. I still haven't heard back from anyone at The Home Defense Law Group. HDLG is a ripoff! They are thieves taking advantage of hard working people seeking help in hard times.