- Report: #945886
Complaint Review: Home Depot - huntington beach California
Reported By:
Connie -
Huntington Beach, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Home Depot
7100 warner ave huntington beach, 92647 California, United States of America
Phone:
714-596-2944
Web:
homedepot.com
Categories:
Business Rating:
(0)
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Home Depot The Retail Equation, returns, denial huntington beach, California
Yesterday, I tried to return something to The Home Depot. I had paid cash and only had a receipt for part of the return. I was denied the return. Home Depot is now using a new company, The Retail Equation, to "manage" their returns. I have spent thousands of dollars at The Home Depot and that company has now blocked me from returning anything! Apparently, I am now a 1-dimensional customer and only looked at for the 2 returns I have made in the past year and not the amount of business I have given The Home Depot. I have purchased a new kitchen (with cabinets, counterrops & appliances), flooring and Trex decking. All traceable with my phone #/name. Not to mention all the random in-store cash purchases over the years (which I know do not get credited to me). None of that is taken into consideration. Just my audacity to return twice in the past year!
I called The Retail Equation and Karen (ID #11644) was extremely rude and hung up on me. I called Home Depot and while Winter in Customer Service was more understanding, the outcome was a polite version of "too bad how sad".
Luckily, I live near Lowes, Orchard and Ace and I have choices and will be excercising that ability. Bummer though, because I like the staff at my local Home Depot. :(
I called The Retail Equation and Karen (ID #11644) was extremely rude and hung up on me. I called Home Depot and while Winter in Customer Service was more understanding, the outcome was a polite version of "too bad how sad".
Luckily, I live near Lowes, Orchard and Ace and I have choices and will be excercising that ability. Bummer though, because I like the staff at my local Home Depot. :(
