- Report: #304099
Complaint Review: Home Depot - Longmont Colorado
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Home Depot
Hover Rd. Longmont, 80503 Colorado, U.S.A.
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Home Depot ESP (extended service plan) Longmont Colorado
I purchased a power washer and a 4 year Extended Service Plan ($99). After 2 1/2 years it wouldn't work, so brought it back. The clerk said go pick out a new one, so I did. Returning to the clerk she said she talked to the manager and he said we could not have a new one but the old one would have to be repaired. Speaking with the manager he said because it is over $300 it would have to be repaired. He then said I would have to pay $35 up front for a diagnostic test. I said no and no where in the contract (their handout) does it say that. He said he would not send it for repair if I refused to pay. I said no. He said I had to pay it before he could send it for repair and if I paid it he promised he would refund it when it came back. I said no.
He left and then came back and told the clerk to go ahead and fill out a repair order. When she asked me to sign it, quickly reading it, it said I would pay for a $35 diagnostic fee and pay for the first $60 of the cost of repair. I crossed out those two items and signed it.
On their ESP website it specifically says "No hidden costs and no deductable".
I would call the $35 a hidden cost and the first $60 a deductable. If people across the country are paying this, I would think that Home Depot is receiving a lot of money that is not according to their own contract.
Red
niwot, Colorado
U.S.A.
He left and then came back and told the clerk to go ahead and fill out a repair order. When she asked me to sign it, quickly reading it, it said I would pay for a $35 diagnostic fee and pay for the first $60 of the cost of repair. I crossed out those two items and signed it.
On their ESP website it specifically says "No hidden costs and no deductable".
I would call the $35 a hidden cost and the first $60 a deductable. If people across the country are paying this, I would think that Home Depot is receiving a lot of money that is not according to their own contract.
Red
niwot, Colorado
U.S.A.
1 Updates & Rebuttals
Christian At Home Depot
Atlanta,Georgia,
U.S.A.
Home Depot ESP guidelines for products over $300.00
#2UPDATE Employee
Tue, January 20, 2009
Dear Home Depot Customer, On behalf of The Home Depot, I apologize for any inconvenience you may have experienced in regards to your purchase of a power washer and warranty plan. Here is a summary of The Home Depot's Extended Service Plan (ESP) for products over $300.00: 1. Provides 2 or 4 years of coverage that begins upon expiration of the manufacturer's warranty. 2. "No Lemon" Policy 3. Transferable at no Charge 4. Pick up and Delivery Service on Lawn & Garden Product over $799 from Date of Purchase. Please know that it is The Home Depot's goal to satisfy all of our customers with the products and services we provide. We appreciate you sharing this situation with us and look forward to servicing all your future home improvement needs. Please do not hesitate to call me if you have any questions. Sincerely, Christian Sagna 2455 Paces Ferry Road/B-3 Atlanta, GA 30339 Phone: 800-654-0688 Ext 84861 Fax: 770-384-5038
