- Report: #1240920
Complaint Review: home depot - Nationwide
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Author Confirmed
Why?
home depot
Nationwide, USA
Web:
homedpot.com
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home depot general electric water heaters warranty rippoff turn into a pro rate (like a car battery) 50%. phoenx Arizona Nationwide
I am a plumber and i have several rental properties. I have bought many G.E. water heaters from home depot over the years.If a g.e. water heater tank failed during its (6,9,or 12 year) warranty
i would call g.e. and they would approve for me (using the heaters serial number) to drain the heater and exchange it to the home depot for a new same heater i origanaly bought at no cost to me and without using your drivers licence.
G.E. hot wter heaters are made by Rheem corporation,who also manufactures Rheem hot water heaters. In 2001 the home depot discontinued the g.e. water heaters and started selling rheem water heaters and selling the remaining g.e heaters for a huge discount some for one penny. In january 2015 a 50 gallon g.e. gas water heater with a 12 year warranty started leaking from the bottom of the tank. I bought it for $675. in 2012 3 years into the 12 year warranty i called g.e. ad approved the replacement. At the return desk the cashier wrote down the model and serial numbers and opened a catalog book which had a list of g.e. model numbers and sku numbers. she put the sku number of my heater in the register and came out with a $335. price which is 50% on the dollar.which is a rippoff because i still had 9 years left on my free replacement warranty.
I called for a manager who explained to me unless i have the original receipt (for $675.) i will be receiving a store credit for $335. the amount that water heater sold for 3 years ago.and i need to add another $335 cash to buy a new Rheem 50 gallon gas heater to have hot water again today.WHAT A CORPARATE RIPPOFF home depot is. I asked the manager if he has read the g.e. warranty for its heaters he said no, we dont sell g.e. water heaters no more only rheem water heaters. i said rheem makes g.e. water heaters , how can you void a written 12 year warranty during the warranty period and justify ripping all g.e. water heater customers for 50% of their money and turning it to a pro rated item such as you get on a car battery and lie, cheat and defraud everybody.With over 2252 home depot stores worldwide and assuming that each store had 1 g.e. water heater return every day and home depot ripped each g.e. customer $225 that would be $506,700 a day / $15,201,000 amonth/ $182,412,000 a year g.e.what a great corporate winfall for home depot stock holders just for changing a label on water heaters made from the same company rheem.
They asked for my I.D. for the return and turned me down for too many returns. I had a friend exchange it for a rheem
water heater at a different home depot who started exchanging return to vender the right and correct way as the g.e. warranty states.
I went to home depot store number 453 in peoria az with a different g.e. heater under warranty and said they can only give me a penny for any g.e. water heater.
If yo u have been ripped off like me on a g.e. water heater warranty lets get together and sue them.
At LOWES and sears you get a new hot water heater during the tank warranty period. i guess thats why they call it the 182,412,000 power rippoff of the home depot. i now buy whirlpool water heaters at lowes the honest home store.
1 Updates & Rebuttals
typo error 2001 should be 2014 , thirdd paragraph, second line.
#2Author of original report
Fri, July 10, 2015
In the third paragraph, second line i put the year 2001 by accident . The correct year is 2014.
