- Report: #1438722
Complaint Review: Home Depot - shirley New York
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Home Depot
William Floyd Parkway shirley, 11967 New York, United States
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Home Depot Refused to stand behind a referral to a contractor. shirley New York
I went to the Home Depot in Shirley, NY to select a new garage door. They used their ProReferral system ("powered by Home Depot") to "match" me with a local firm. The firm they selected for me had a 5-star rating in their database. My experience with this contractor can only be described as disastrous.
He put in a much cheaper model than the one I selected, a non-insulated bottom of the line steel door, and then installed it so badly that neighbors visited me in disbelief. The door did not close completely and also proved very balky at raising and lowering.
I had to threaten to sue him in order to get him back to correct the job.
When I called Home Depot to complain they disclaimed all responsibility, saying "the contract is between you and the installer. We have nothing to do with it." So much for "full faith and credit"! NEVER use Home Depot's contractor referral system!
