Complaint Review: Homeasap LLC - Jacksonville FL

I wanted to change my facebook business page to add more options for people when they visited my page. I reached out to Turnkey Solutions Homeasap to have them help me with the relaunch of the page with what I wanted.  I submitted the required information and what I wanted to have included.  They failed to informed me that the items I was requesting to have done was not able to be done as Facebook had changed things.  So they did the job the way they wanted to. 

I was informed after two days they would contact me to go over the page and see if it was to my liking. They never contacted me in regards to the design which was horrible and to inform me they weren't able to include what I was asking for.  I wasn't aware of what facebook would allow now with the changes and what they wouldn't allow.  This is the problem.  They knew but failed to inform me. I asked for something they in turn was not able to do and failed to let me know this but charged me for there service.  In my email response back to the account manager named Angela S(they do not use full names now I know why) that I was not happy with the service as it's not what I requested please cancel.  They of course attempted to sell themselves totally missing the fact that they delivered a horrible service and lack communication.  This could have corrected at the beginning by simply informing me what I was looking for they were not able to provide.  Instead Angela's supervisor Joel (you guessed it no last name) calls me only to attempt to tell me how great they are with their service.  He then repeats what they are not able to do. By choice chose to ignore they did the work and published without discussion for which would have eliminated everything.

It's funny if they had told me what they couldn't do upfront rather than taking my $699.00 there would not have been a problem now.  

They are not able to do facebook as they claim and they will tell you whatever you want to hear to get you to use them even to lie by the sales person.... we are a new small company and if you don't like things as it goes along you can cancel we do not want our name or service to get bad out there as we are a growing company.  Well after taking my money and providing not what I asked for the have this verbiage on the receipt:

-         As a reminder: Agents may downgrade their multi-month service to a shorter term and be refunded the difference. If an agent cancels prior to the end of their prepaid service term, they will be charged the regular monthly subscription rate for the time used plus any advertising costs and credited or refunded any remaining amount. If an agent cancels within the first month of service, a non-refundable minimum setup fee of $49.98 shall be deducted for initial work completed that includes, but is not limited to: initial consultations, email, phone and chat support, processing and page setup, special coding, SEO work, and graphic design services. Full program details are available at www.tksuite.com/helpcenter  (FAQs/Payments section).   Supplemental Terms of Service for TKS Subscribers

When you purchase our TurnKey Suite service you agree that it is your (the agent/broker) responsibility to inform their TKS Account Manager of any state, regional or local rules and regulations with regards to their Facebook business page, websites, marketing, content and/or advertising. You are granting us permission to run advertisements on your behalf and agree that we (HomeASAP LLC, its employees and affiliates) are not liable for any fines or damages incurred from any individual, company, organization or governmental body and agree to indemnify HomeASAP LLC, its employees and affiliates of any costs, expenses (including attorney fees) or losses as a result of any claims from third parties arising from advertisements run on your behalf.

These disclosures are not provided to you until after you have paid your fee.  Please do not use this company for your business page and internet business poor customer service