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  • Report:  #260966

Complaint Review: Homeland Transportation & Delivery - Springfield Virginia

Reported By:
- El Paso, Texas,
Submitted:
Updated:

Homeland Transportation & Delivery
6219 Hanover Avenue Springfield, 22150 Virginia, U.S.A.
Phone:
919-730-2515
Web:
N/A
Categories:
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Homeland Transportation & Delivery, LLC was subcontracted by a broker I hired to move my household goods.

The owner of Homeland Transportation & Delivery, LLC arrived at my residence representing himself as working for the main company that I contracted.

Homeland Transporation & Delivery, LLC broke the following FMCSA rules:

I was not presented or given a bill of ladening, I was not presented or given an inventory list immediately after my goods were loaded (an email I received stated that there was a verbal agreement that bill of ladening and inventory would be sent electronically, but that verbal agreement never took place), I was not presented or given a copy of the work order to pack and move my goods, I was not presented or given a copy of the insurance policy for the extra insurance I purchased, The mover did not accept his being bound by the brokers estimate, the mover did not adhere to the 110% rule for delivery of goods (he demanded the full amount before even unlocking his truck), the mover did not adhere to the terms of payment aggreed to by the broker.

After finishing packing (at 6am on June 25) the mover told me to go through the house and see if anything had been left behind (this was a partial move). While I was looking through the house and making an inventory of the items that should have been loaded, the mover walked to his truck and drove off. At this point he had not given me a bill of ladening or an inventory list, nor did he have a signature on any document releasing my goods into his care.

The mover emailed me an inventory list 24 hours after he picked up my goods. The inventory list was incomplete (items were on it that were left behind and items were not on it that had been picked up). Upon giving the mover an updated list via email, I was told that he would not open it (he refused to open the updated inventory list).

I received an email from the mover several days later requesting that he be sent money for fuel since his fuel cost was exhorbitant. I ignored his request saying that I had already paid a deposit (over $1500.00) for the move and that the contract stated that nothing else was due until delivery. After that I heard nothing from the mover for several days.

The mover later informed me that he would not be bound by the terms of the original contract and that he must be paid by Western Union money order. Seeing that I might not get my goods back otherwise, I emailed him telling him that I needed 24 hours notice to arrange his payment and be present for the delivery. He agreed to that.

Original pickup date was June 25. It is now July 15 and the mover has failed to show up for delivery stated on his later email to me.

The orginal broker, US van lines of texas, has not been any assistance with this matter.

I have the full email trail for all contacts with the broker and mover.

I have retained a Texas board certified lawyer in the area of consumer contracts and interstate transport to assist with this.

I am only concerned about getting all my household goods that were loaded on that truck returned to me, in the original condition and undamaged.

David

El Paso, Texas

U.S.A.


6 Updates & Rebuttals

David

El Paso,
Texas,
U.S.A.
Homeland Transportation and Delivery, LLC of Springfield VA UPDATE

#2Author of original report

Tue, July 24, 2007

After 27 days of not deliverying my goods, demanding gas money, and not adhereing to the 110% rule, William S Rivera, of Homeland Transportation and Delivery, LLC of Springfield VA delivered my goods after my lawyer faxed two letters to US Vanlines of Texas. Some goods, like beds, antique dining table, antique Victrola circa 1940's, glass framed pictures, hats, and book cases were damaged. In addition, Mr. Rivera did NOT re assemble the furniture that he disassembled, as he said he didn't know how to put it back together again. The contract stated that he was to reassemble all disassembled furniture upon delivery. Upon asking him for his insurance information for the damaged items, he said he was going to his truck to get his cordless screwdriver to put the furnature together and then he drove off. He has not responded to any phone calls or emails. US Vanlines of Texas has not responded to any phone calls or emails since the problem with Mr. Rivera started. During business hours, they do not answer their phone when I call from my number. They do answer if I call from another number, so they are blocking my calls to them. US Vanlines of Texas (webaddress: usvanlinesoftx.com) needs to be avoided like the plague and warnings put out against them. I do have a lawyer and will be persuing this to the full extent of the law. I will keep everyone updated, but please, stay away from the following: William S Rivera Homeland transportation & Delivery, LLC Springfield, VA US Vanlines of Texas Crandall, TX www.usvanlinesoftx.com R & S Relocation and storange Crandall TX relocationandstorage.com Thanks


David

El Paso,
Texas,
U.S.A.
Homeland Transportation and Delivery, LLC of Springfield VA UPDATE

#3Author of original report

Tue, July 24, 2007

After 27 days of not deliverying my goods, demanding gas money, and not adhereing to the 110% rule, William S Rivera, of Homeland Transportation and Delivery, LLC of Springfield VA delivered my goods after my lawyer faxed two letters to US Vanlines of Texas. Some goods, like beds, antique dining table, antique Victrola circa 1940's, glass framed pictures, hats, and book cases were damaged. In addition, Mr. Rivera did NOT re assemble the furniture that he disassembled, as he said he didn't know how to put it back together again. The contract stated that he was to reassemble all disassembled furniture upon delivery. Upon asking him for his insurance information for the damaged items, he said he was going to his truck to get his cordless screwdriver to put the furnature together and then he drove off. He has not responded to any phone calls or emails. US Vanlines of Texas has not responded to any phone calls or emails since the problem with Mr. Rivera started. During business hours, they do not answer their phone when I call from my number. They do answer if I call from another number, so they are blocking my calls to them. US Vanlines of Texas (webaddress: usvanlinesoftx.com) needs to be avoided like the plague and warnings put out against them. I do have a lawyer and will be persuing this to the full extent of the law. I will keep everyone updated, but please, stay away from the following: William S Rivera Homeland transportation & Delivery, LLC Springfield, VA US Vanlines of Texas Crandall, TX www.usvanlinesoftx.com R & S Relocation and storange Crandall TX relocationandstorage.com Thanks


David

El Paso,
Texas,
U.S.A.
Homeland Transportation and Delivery, LLC of Springfield VA UPDATE

#4Author of original report

Tue, July 24, 2007

After 27 days of not deliverying my goods, demanding gas money, and not adhereing to the 110% rule, William S Rivera, of Homeland Transportation and Delivery, LLC of Springfield VA delivered my goods after my lawyer faxed two letters to US Vanlines of Texas. Some goods, like beds, antique dining table, antique Victrola circa 1940's, glass framed pictures, hats, and book cases were damaged. In addition, Mr. Rivera did NOT re assemble the furniture that he disassembled, as he said he didn't know how to put it back together again. The contract stated that he was to reassemble all disassembled furniture upon delivery. Upon asking him for his insurance information for the damaged items, he said he was going to his truck to get his cordless screwdriver to put the furnature together and then he drove off. He has not responded to any phone calls or emails. US Vanlines of Texas has not responded to any phone calls or emails since the problem with Mr. Rivera started. During business hours, they do not answer their phone when I call from my number. They do answer if I call from another number, so they are blocking my calls to them. US Vanlines of Texas (webaddress: usvanlinesoftx.com) needs to be avoided like the plague and warnings put out against them. I do have a lawyer and will be persuing this to the full extent of the law. I will keep everyone updated, but please, stay away from the following: William S Rivera Homeland transportation & Delivery, LLC Springfield, VA US Vanlines of Texas Crandall, TX www.usvanlinesoftx.com R & S Relocation and storange Crandall TX relocationandstorage.com Thanks


David

El Paso,
Texas,
U.S.A.
Homeland Transportation and Delivery, LLC of Springfield VA UPDATE

#5Author of original report

Tue, July 24, 2007

After 27 days of not deliverying my goods, demanding gas money, and not adhereing to the 110% rule, William S Rivera, of Homeland Transportation and Delivery, LLC of Springfield VA delivered my goods after my lawyer faxed two letters to US Vanlines of Texas. Some goods, like beds, antique dining table, antique Victrola circa 1940's, glass framed pictures, hats, and book cases were damaged. In addition, Mr. Rivera did NOT re assemble the furniture that he disassembled, as he said he didn't know how to put it back together again. The contract stated that he was to reassemble all disassembled furniture upon delivery. Upon asking him for his insurance information for the damaged items, he said he was going to his truck to get his cordless screwdriver to put the furnature together and then he drove off. He has not responded to any phone calls or emails. US Vanlines of Texas has not responded to any phone calls or emails since the problem with Mr. Rivera started. During business hours, they do not answer their phone when I call from my number. They do answer if I call from another number, so they are blocking my calls to them. US Vanlines of Texas (webaddress: usvanlinesoftx.com) needs to be avoided like the plague and warnings put out against them. I do have a lawyer and will be persuing this to the full extent of the law. I will keep everyone updated, but please, stay away from the following: William S Rivera Homeland transportation & Delivery, LLC Springfield, VA US Vanlines of Texas Crandall, TX www.usvanlinesoftx.com R & S Relocation and storange Crandall TX relocationandstorage.com Thanks


Steve

Bradenton,
Florida,
U.S.A.
Clarification for David

#6Consumer Suggestion

Mon, July 23, 2007

David, I was in the trucking business for several years and understand the FMCSA rules and Broker Contracts. When you contract with a commercial carrier of any kind to move your household goods or freight, that carrier is responsible regardless of who actually moves the goods. Therefore, legally, your complaint and all communications should have been with US Van Lines. And, all claims need to be filed against US Van Lines. The ONLY thing illegal here was the subcontractor contacting you and requesting more money. You need to file a complaint with the FMCSA on this in writing. You can do it online. The rest of the problems are just poor business practices, but not illegal. FYI..It is a "Bill of Lading", not a "Bill of Ladening".


D

Springfield,
Virginia,
U.S.A.
Company is located in private home

#7Consumer Suggestion

Mon, July 23, 2007

The address you provided is a residential home. The state clerk information system has this company listed as owned by William S Rivera at same address. He is also listed as the Registered Agent. State license was made active 10/06 and he owes his state dues. Local police department is Fairfax County Franconia Branch 703-691-2131. Turn this information over to your lawyer. Hope it helps. D

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