• Report:  #25991

Complaint Review: HomeQ - Charlotte North Carolina

Reported By:
- Lincoln, CA,

www.homeq.com Charlotte, 28296 North Carolina, U.S.A.
Tell us has your experience with this business or person been good? What's this?
We bought our first home last year and had our loan sold to HomeQ. I thought "Okay, no problem" but boy was I wrong!

HomeQ's monthly billing statements indicate the "Payment Due By" date as the first of the month. HOWEVER, NO late charge is assessed until the tenth of the month. My understanding that these days inbetween are our grace period. Besides, we get paid every other Friday, regardless of the date.

Well then we start to receive these phone calls on the second of the month, every month, from some discourteous HOMEQ rep. The questions are always the same..."We didn't receive our payment yesterday by 5. Is there something you're hiding from us?"

We usually bring up that they need to specify on their statements exactly when payments are considered "late". When it says the tenth, well, you'll receive your payment on the ninth.

Oh, and NEVER in my life have I had any company call and HARRASS me on a Sunday afternoon. YES! We received a call in the month of July. I could NOT believe it and was so thankful that my husband picked up the phone instead of me. Had it been me, I would have reached out and slapped someone.

And all the times we've asked to speak with a Supervisor, we're always given the number to someone in Collections. Hmmm, maybe it's something they're hiding.

All-in-all HomeQ has real bottom-of-the-barrel business ethics and sub-standard customer service. The mere thought of them gives me ulcers.


Lincoln, California

1 Updates & Rebuttals


How to fix Harrasement

#2Consumer Suggestion

Mon, September 16, 2002

My story was mirrored by others in regards to HomEq. In addition to being harrased, My harassment came just a few days after I had found my father dead in his house. I was told, oh well, by HomEq collections people AND supervisors. This inscensed me to say the least BUT I got it taken care of and heres how. First of all, send a REGISTERED return reciept letter to the company at the same time, you mail in your payment. In it, state you are unwilling to accept telephonic inquiries into your payment, and to NEVER call you again. You will only respond, BY mail to any further questions. Furthermore, Pay your bill on time, within the 15 day "grace period" It is IN your contract and there is nothing they can do, except sell your loan. YOu have a rigth NOT to be harrased BY telephone from anyone. This advice also goes for Bill collectors or anyone else that wants to misuse the telephone for misleading the public. I believe the fine for a SECOND call after being notified is ten thousand dollars, so I doubt you will hear from them again.

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