Sr2Brnr
Roebling,#2Author of original report
Mon, May 21, 2012
1. Any legitimate company that offers such bargains sends notices to the consumer about those bargains. After "voluntarily" signing up. (Who actually reads all of those convoluted "agreements" anyway?), I received absolutely NO communication from this company to alert me that I had inadvertently signed up to be billed $19.99 per month for their "services".
2. They do not make themselves easy to contact and deal with once you discover you are being billed. I looked at my credit card statements in vain to discover why they were billing me and how to contact them.
Saying that you have certain business practices doesn't make it the truth. The truth is, Hotbooksale and bestbrands practice a very sneaky kind of fraud, pure and simple.
BBV Support Team
Boca Raton,#3UPDATE Employee
Mon, May 21, 2012
Hello, I'm Jack from the HotBookSale Support team.
We take all comments about our products and services very seriously.
Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.
Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.
Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.
To contact us, please visit http://www.HotBookSale.com/support/
We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.HotBookSale.com/store/testimonials.aspx
Sincerely,
HotBookSale.com