Jewel
Ashland,#2UPDATE EX-employee responds
Fri, November 14, 2008
Even though it was seven years ago, almost that this individual had a bad experience at the property I formerly was employed at. I do recall this situation as this guest was a horror to deal with, having booked a one night stay she refused to check-out, we had a convention checking in the day she was finally moved after several attempts to negotiate something reasonable. We offered to have her stay at our expense at a different hotel in town but she refused. My boss, the owner of the Hotel gave instruction that we were not to acknowlege the threats or phone calls and were not to refund her anything. The owner made this final decision and we were left no choice but to abide by it. Personally I would have refunded her for her one night stay and asked her not to book at our Hotel in the future. This kind of thing happens in this business. The Hotel Chequamegon is a wonderful property and many a guest had enjoyed their stay and the services we provided at that time.