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Irvine,#2Consumer Suggestion
Fri, August 16, 2002
Pamela, when did this happen? If in the last 60 days, your credit card company can help you. Call your credti card company to dispute this double charge. Credit card companies usually request to fill a form or to send a letter with your dispute. When the credit card company gets your letter, they will mark the disputed amount, and start an investigation. You do not have to pay the questioned amount while they are investigating. (On your credit card statement you will see a clear mark next to the disputed amount.) In this case the Hotel Distribution has to prove that that the second charge is valid. (It will be very hard for them...) The moment when the credit card company call them, they will pay back your money... Good luck:-)