- Report: #496806
Complaint Review: Hotels.com - Ian Travel Services - Internet
Reported By:
kay matthews -
scunthorpe, Other, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hotels.com - Ian Travel Services
hotels.com Internet, United States of America
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Hotels.com - Ian Travel Services hotels.com last minute problems Internet
I booked with hotels.com in june 2009 to stay at thalassa apartments in spain. i received a phone call on friday 18th september 2009 at 0730 gmt. to say that i had to change my apartments because there was a problem with my booking. i told them to email me with a contact phone number. the number they emailed first time was non existent. i eventually managed to contact them and told them i did not want to change my booking even though they offerred a better class upgrade. they are hopefully going to refund my payment in full, plus a 100 dollar voucher towards any future bookings. i have privately booked the apartments i originally wanted, there is an availability for me. there is definitely some sort of scam going on here, but i am not sure what. ian travel services france seems to be part of hotels.com.
