Markowen_369
Toronto,#2UPDATE EX-employee responds
Tue, March 25, 2008
www.Hotels.com PAYMENT SECURITY GUARANTEE: We protect and guarantee purchase security while shopping on our site. We use the latest credit card encryption technology so that your card information cannot be viewed by another person on-line. Nevertheless, if for any reason your credit card information is misused on-line while booking a hotel reservation through our secure on-line forms and you are in compliance with your credit card terms and conditions, we will reimburse you up the credit card liability,(most credit card companies limit your liability to $50). My personal feedback "It is not Hotels.com - IAN Travel Services fault your credit card information has been stolen. Kamal Gamesh used your credit card on the web site. How is that Hotels.com mistake? Hotles.com can not correct the issue because of it high security. No information should have been given to you about the booking. Let's say you know the person and you confront him or her, the subject escalates and you act wrongful later regretting it / the culprit act even more wrongful (physically attacked). In a situation like this you should contact your credit card directly and file a repot, simply because a criminal act has been committed. Save you're self time and stress read up on you rights and protecting provided by your credit card company."
Markowen_369
Toronto,#3UPDATE EX-employee responds
Tue, March 25, 2008
www.Hotels.com PAYMENT SECURITY GUARANTEE: We protect and guarantee purchase security while shopping on our site. We use the latest credit card encryption technology so that your card information cannot be viewed by another person on-line. Nevertheless, if for any reason your credit card information is misused on-line while booking a hotel reservation through our secure on-line forms and you are in compliance with your credit card terms and conditions, we will reimburse you up the credit card liability,(most credit card companies limit your liability to $50). My personal feedback "It is not Hotels.com - IAN Travel Services fault your credit card information has been stolen. Kamal Gamesh used your credit card on the web site. How is that Hotels.com mistake? Hotles.com can not correct the issue because of it high security. No information should have been given to you about the booking. Let's say you know the person and you confront him or her, the subject escalates and you act wrongful later regretting it / the culprit act even more wrongful (physically attacked). In a situation like this you should contact your credit card directly and file a repot, simply because a criminal act has been committed. Save you're self time and stress read up on you rights and protecting provided by your credit card company."
Seth
Denton,#4Author of original report
Tue, March 18, 2008
Using the phone number found in the other Rip Off Report filed against Hotels.com for the exact same situation (214-361-7311) It takes you to the corporate head quarters. I asked for the fraud department and was quickly transfered. The person looked up the account, saw an IP from Algeria and an address from Algeria, and immeadiately canceled the booking and the money should be refunded in 7 buisness days. So long story short, don't call their customer care, call corporate head quarters. They need to train their customer care department on how to handle this situation. The thief's name was Kamel Spincalla (sp?) and the room was booked in Birmingham in April.