- Report: #1344043
Complaint Review: Hotwire - Internet
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Author Confirmed
Why?
Hotwire
Internet, USA
Phone:
1 866-468-9473
Web:
https://www.hotwire.com/?gclid=Cj0KEQiAhNnCBRCqkP6bvOjz_IwBEiQAMn_TMRFtiDj5xmTIOnjNy2hvDXA-6baP8FmLi
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Hotwire Booked for agreed on rate and after booking reservation made at higher rate San Francisco, CA Internet
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I booked a hotel reservation through Hotwire. I chose a hotel for a rate of $61 per night. The summary showed the $61 hotel rate when I hit the "book" button. Immediately after booking this hotel through the Hotwire website, the reservation showed a hotel rate which will be charged to my credit card, of $67.20 per night.
Called customer service, and also sent email, to complain and request a cancelation. Customer service refuses to cancel stating, "all reservations are final." I have saved screen shots showing both the rate I reserved and the rate they charged after I made the reservation.
