- Report: #966354
Complaint Review: Hotwire.com - Internet
Reported By:
micheller -
Bradenton, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hotwire.com
Internet, United States of America
Phone:
1-866-468-9473
Web:
www.hotwire.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hotwire.com Expedia Inc. Partners No respect for military families, Internet
The letter I sent to them..
I think its absolutely absurd you charged that much for the change of flight change. With my son in the military, there are sometimes changes in dates & times. I will absolutely never use this service again & believe me; I have tons of Army Mom & Dad friends I will definitely tell them my story and quite a few have already heard it. I was going to book a flight for December but now I can guarantee this will not happen. You have no respect for military families & I am thoroughly disgusted with your actions to charge me $200.00 to change my flight to the following day when my initial flight was only $221.60. (Actually my son had to pay it because I didnt have the $$) I have raised an amazing son on my own & he also knows about this & will let his buddies know for when they have to travel.
I think its absolutely absurd you charged that much for the change of flight change. With my son in the military, there are sometimes changes in dates & times. I will absolutely never use this service again & believe me; I have tons of Army Mom & Dad friends I will definitely tell them my story and quite a few have already heard it. I was going to book a flight for December but now I can guarantee this will not happen. You have no respect for military families & I am thoroughly disgusted with your actions to charge me $200.00 to change my flight to the following day when my initial flight was only $221.60. (Actually my son had to pay it because I didnt have the $$) I have raised an amazing son on my own & he also knows about this & will let his buddies know for when they have to travel.
2 Updates & Rebuttals
Christopher
California,United States of America
Reply
#2Consumer Comment
Tue, December 25, 2012
First of all, just because your son is in the military does not entitle him to special treatment. Hotwire is not at fault for charging you to change the flight, change fees are charged directly by the airlines and are imposed onto customers of any and all travel agencies or even if they buy direct from the airline. Posting this ripoff report is false on your part because Hotwire is not a fault here.
terryn1
United States of AmericaStop feeling special due to military
#3General Comment
Sun, December 02, 2012
I got pissed of at hotwire myself today and was reading comments. I wonder, what makes military families feel entitled to special service? You aren't even in the military, it is your son who is in the military. Anyway, what difference does it make, you shouldn't get any special service for that. If you knew that there was a large chance that your dates were going to vary, well, you should have bought a flexible airfare.
It isn't the responsibility of others (since the costs will get passed on to clients) to cover your change in plans when the terms clearly state them. On top of that, many users aren't even American, why should they have to pay for US military families.
Next time, read the terms and don't expect special service due to you son being in the military. This is so ridiculous.
